Senior Information Technology Support Engineer

Title: SENIOR IT SUPPORT ENGINEERLocation: San Francisco, CA (5 days onsite per week)Duration: Direct Hire / Full-TimeStart Date: ASAPCompensation: $100-120K + Bonus Eligibility

Benefits

Exceptional benefits package including medical, dental, vision, 401(k), education reimbursement, wellness stipend, generous PTO, family-planning benefits, and more.I'm partnering with a highly respected private investment and operating organization that supports a diverse portfolio of businesses across technology, research, aviation, sustainability, and other industries. They are seeking a Senior IT Support Specialist to join their growing San Francisco office.This is a unique opportunity for someone who enjoys hands-on IT support while also driving AI adoption, automation, and operational improvements across the organization.ResponsibilitiesProvide Tier II/III support in a predominantly Mac environmentSupport and administer Google Workspace, Zoom, Slack, Okta, Jira, Microsoft 365, and endpoint management toolsManage onboarding, offboarding, access management, and device lifecycle processesSupport conference rooms, Zoom Rooms, and AV technologiesServe as an escalation point for complex technical issuesIdentify and implement process improvements and workflow automationsSupport enterprise AI platforms and help users effectively leverage approved AI toolsPartner with stakeholders on AI initiatives, pilots, and rolloutsRequirements5+ years of progressive IT Support experience in a corporate environmentStrong macOS support experienceExperience supporting Google Workspace and ZoomExperience imaging, provisioning, and managing laptops and mobile devicesProven experience using AI tools to build workflows, automations, or business solutionsExperience with user onboarding, offboarding, and identity/access managementBachelor's degree requiredStrong communication skills and a customer-service mindsetProfessional presence and ability to support high-profile stakeholdersPreferred QualificationsOktaSlackJiraMicrosoft 365JAMFIT certifications such as CompTIA, Google, Apple, Microsoft, or similarWhy Consider This Opportunity?Blend of IT Support, Systems Administration, IT Operations, and AI innovationHighly visible role supporting a growing officeOpportunity to influence AI adoption and automation strategiesExceptional benefits package, including education reimbursement, wellness programs, generous PTO, and family-planning benefitsCollaborative and high-performing technology teamAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.