Senior IT Business Analyst

Who are weWe are a vibrant tech company that augments and empowers technical teams for both international and Greek clients. What sets us apart is our unique blend of coaching, continuous learning, and innovation, forming an ecosystem where professionals don't just contribute, they grow. By joining Agile Actors, you don't just work on cutting-edge solutions: You become part of diverse, dynamic teams where every step is a new career milestone. Our tech professionals augment teams that are global leaders in their domains, such as Austrian Post, Red Hat, Swissquote, and others. We are firm believers that work should be more than just a job: It should be a place where people thrive. That's why we're proud to be officially certified as a Great Place to Work 2026, a recognition that reflects our commitment to creating an environment where talent, passion, and growth flourish.Our valuesHaving a purposeBeing adventurousBeing AgileRespect and EmpowerAuthenticity and TrustEvolving through our clientsWho will succeed in this roleWe're looking for tech professionals with purpose, curiosity, and passion, people who see challenges as opportunities and want their work to have real impact. If solving problems excites you and collaborating with others inspires you, you'll feel right at home with us. At Agile Actors, being part of our team means being adventurous and agile, ready to embrace new ideas and adapt to dynamic environments. You'll join one of our local teams in Athens, working with talented clients to deliver solutions that shape the future of technology. As you grow through projects with global leaders, you'll be constantly evolving, while being supported in an environment built on trust, respect, and empowerment.ResponsibilitiesLead requirement discovery: facilitate workshops, align stakeholders, and drive clarity in ambiguous problem spacesDefine and document functional and non-functional requirements, business rules, and process changesProduce high-quality artifacts: process maps, specifications, use cases, data mappings, and acceptance criteriaPartner with Engineering to design solutions, evaluate trade-offs, and manage dependencies across systemsDrive end-to-end UAT strategy (scenarios, test data, execution support, defect triage) and ensure business readinessSupport change management: documentation, training support, release notes, stakeholder commsImprove BA practices: define templates/standards, coach junior analysts, and elevate ways of workingUse data to validate outcomes and propose improvements (KPIs, funnel analysis, operational metrics)Requirements5+ years of experience as an IT Business Analyst / Senior BA / Functional Analyst in technology-driven environmentsProven ability to operate across multiple stakeholders and systems, delivering complex initiatives end-to-endStrong process and systems thinking; ability to connect business goals to technical implementationAdvanced communication and facilitation skills; confident in influencing decisions without formal authorityStrong understanding of Agile delivery and how to support teams from discovery through releaseNice to HaveExperience with integration-heavy environments (APIs, event-driven systems, microservices)Knowledge of BPMN/UML, and experience creating data flow / sequence diagramsCertifications (e.g., IIBA ECBA/CCBA/CBAP, Agile BA, PSPO/CSPO) are a plus but not requiredBenefitsCompensation BenefitsTailored Remuneration Package that recognizes your expertise with a competitive salary Private Health Care Insurance to ensure your physical well-being. Ticket Restaurant Card Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-beingDevelopmental BenefitsInternal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development. Personal Development Plan tailored with your coach to align with your career aspirations. 360° Continuous Feedback Model to keep your skills and performance aligned with your goals. Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one. Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills. Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology's future. Diverse Customer Ecosystem that offers dynamic opportunities for career growth and development. Onboarding Buddy to support and guide you from day oneWorking modelFlexible Working conditions tailored to your assigned account. Work-Life Balance with a culture that promotes flexibility and sustainability. By clicking "Apply" for this Job, you agree that you have read and accepted our terms relating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.