Senior IT Engineer

1. IT Infrastructure and Network Management - Manage, configure, and maintain network infrastructure, including LAN, WAN, Wi-Fi, switches, routers, and UniFi network systems. - Administer and maintain firewalls, including security rules, VPN configurations, access policies, and network monitoring. - Monitor network performance, troubleshoot connectivity issues, and ensure reliable network availability across office and production facilities. - Manage network segmentation, VLANs, IP addressing, and network access controls. - Identify network vulnerabilities and implement improvements to enhance security and performance. 2. Server, Virtualization and Storage Management - Manage and maintain physical servers, VMware ESXi environments, virtual machines (VMs), and associated server infrastructure. - Monitor server performance, resource utilization, system availability, and hardware health. - Administer storage systems, including NAS/SAN, shared storage, capacity planning, and access permissions. - Manage server operating systems, system updates, patches, and configuration changes. - Troubleshoot server, virtualization, and storage-related issues to minimize operational downtime. 3. Backup, Cloud and Disaster Recovery - Manage cloud backup solutions, server backups, and data protection systems. - Administer Google Workspace, including user accounts, email services, access permissions, and organizational settings. - Monitor backup schedules, verify backup completion, and conduct periodic data restoration tests. - Develop and maintain backup, disaster recovery, and business continuity procedures. - Ensure critical business data and systems can be recovered in the event of hardware failure, cyber incidents, or unexpected disruptions. 4. Cybersecurity and IT Security Management - Implement and maintain IT security measures to protect organizational networks, systems, and business information. - Manage firewall policies, endpoint protection, antivirus solutions, VPN access, and security configurations. - Monitor security alerts, investigate suspicious activities, and coordinate responses to cybersecurity incidents. - Manage user access rights, privileged accounts, password policies, and authentication controls. - Conduct regular security assessments and recommend corrective actions to address identified vulnerabilities. 5. CCTV, Biometric and Physical Security Systems - Manage and maintain CCTV infrastructure, including cameras, Network Video Recorders (NVRs), recording systems, and remote monitoring access. - Maintain biometric attendance systems, access control devices, and associated software. - Troubleshoot hardware, connectivity, recording, synchronization, and access-related issues. - Coordinate with security teams and external vendors for system maintenance, upgrades, and technical support. - Ensure the availability and proper functioning of surveillance and access control systems. 6. Telephony and Communication Systems - Manage and maintain Avaya IP telephony infrastructure, including IP phones, extensions, call routing, and system configurations. - Troubleshoot telephony issues and ensure reliable internal and external communication. - Manage user extensions, telephone access, and communication system configurations. - Coordinate with service providers and vendors for maintenance, upgrades, and technical issue resolution. 7. IT Asset and End-User Support - Manage IT hardware and software assets, including computers, laptops, printers, network equipment, licenses, and peripherals. - Maintain accurate IT asset registers, allocation records, warranties, and software licensing documentation. - Provide senior-level technical support and troubleshooting for employees across office and manufacturing environments. - Manage user onboarding and offboarding, including account creation, access allocation, equipment issuance, and access revocation. - Ensure timely resolution of IT incidents and service requests. 8. IT Projects, Vendor and Technical Management - Plan and implement IT infrastructure upgrades, system improvements, integrations, and technology projects. - Evaluate technical requirements and recommend suitable IT solutions based on organizational needs. - Coordinate with external IT vendors, service providers, and contractors for support, maintenance, and implementation activities. - Monitor vendor performance, service delivery, and compliance with agreed technical requirements. - Support IT budgeting, infrastructure planning, and technology procurement through technical assessments and recommendations. 9. IT Documentation, Monitoring and Compliance - Maintain updated IT infrastructure documentation, including network diagrams, server configurations, IP registers, and system inventories. - Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and IT maintenance records. - Monitor infrastructure health, system availability, backup status, and incident trends. - Maintain records of IT incidents, changes, maintenance activities, and corrective actions. - Support internal audits and ensure IT practices comply with applicable company policies and information security requirements. 10. Technical Leadership and Continuous Improvement - Provide technical guidance and support to junior IT staff and other team members. - Establish consistent IT support practices, troubleshooting standards, and infrastructure maintenance procedures. - Identify recurring technical issues and implement preventive measures to reduce system failures and downtime. - Recommend improvements to infrastructure reliability, cybersecurity, system performance, and operational efficiency. - Promote effective IT service delivery and continuous improvement across the organization. Education: - Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related technical field. - Relevant professional certifications in networking, cybersecurity, virtualization, or server administration are preferred. Training: - Training or certification in network administration, firewall management, VMware virtualization, server administration, and cybersecurity. - Knowledge of IT service management (ITIL), information security, and disaster recovery practices is preferred. - Training in data backup, cloud administration, and infrastructure monitoring is an advantage. Experience: - 10+ years of relevant IT infrastructure and systems administration experience, preferably in manufacturing, industrial, or multi-site environments. - Hands-on experience managing firewalls, UniFi network infrastructure, LAN/WAN, switches, routers, and VPN configurations. - Practical experience with VMware ESXi, virtual machines, physical servers, and NAS/SAN storage systems. - Experience administering Google Workspace, cloud backup solutions, and data recovery procedures. - Working knowledge of CCTV, biometric attendance and access control systems, and Avaya telephony. - Proven experience in IT troubleshooting, cybersecurity, infrastructure maintenance, and vendor coordination.