Senior IT Field Engineer

Whitehats LLC is looking for an experienced Senior IT Field Engineer to join our technical services team in Dubai. This is a hands-on, customer-facing role for an engineer who can independently handle on-site troubleshooting, infrastructure support, server administration, networking, cloud services, cybersecurity, and end-user support across multiple customer environments.A valid UAE Driving License is mandatory.Key ResponsibilitiesProvide on-site and remote IT support to customers across the UAE.Diagnose and resolve complex desktop, laptop, server, network, application, and infrastructure issues.Install, configure, troubleshoot, and maintain Windows 10/11, macOS, Windows Server 2016/2019/2022/2025, Active Directory, Group Policy, DNS, DHCP, File/Print Services, Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Intune, Autopilot, and Azure services.Support physical servers including Dell PowerEdge, HPE ProLiant, Lenovo, RAID, iDRAC/iLO, firmware, storage, memory, disks, and hardware failures.Support VMware ESXi and Microsoft Hyper-V virtualization environments.Troubleshoot LAN, WAN, Wi-Fi, VLAN, VPN, routing, switching, SD-WAN, and internet connectivity issues.Configure and troubleshoot firewalls and security appliances including Fortinet FortiGate, Sophos, Cisco, Ubiquiti, and similar platforms.Implement and troubleshoot MFA, Conditional Access, Microsoft Defender, endpoint protection, EDR/XDR, email security, and identity-security controls.Support backup and disaster-recovery platforms including Acronis Cyber Protect Cloud, Veeam, Azure Backup, and related technologies.Perform server health checks, patching, firmware upgrades, monitoring, preventive maintenance, and backup/restore testing.Handle Microsoft 365 migrations, tenant administration, user onboarding/offboarding, mailbox, Outlook, Teams, OneDrive, SharePoint, and security issues.Support NAS/SAN, enterprise storage, printers, scanners, IP phones, access points, CCTV-related network connectivity, and other IT peripherals.Perform infrastructure assessments and technical site surveys.Maintain accurate technical documentation, asset records, credentials procedures, service reports, and customer environment details.Coordinate with vendors, ISPs, OEM support, and third-party technology providers.Follow structured incident, service request, escalation, and change-management procedures.Work with ticketing, RMM, monitoring, patch-management, and remote-support platforms.Participate in infrastructure deployments, migrations, upgrades, and customer projects.Technical SkillsMicrosoft Infrastructure: Windows Server, Active Directory, Group Policy, DNS, DHCP, Hyper-V, Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Intune, Autopilot, Azure.Servers & Virtualization: Dell PowerEdge, HPE ProLiant, Lenovo Servers, RAID, iDRAC/iLO, VMware ESXi, Hyper-V, virtual machines, storage, and backup infrastructure.Networking: TCP/IP, VLANs, DHCP, DNS, VPN, routing, switching, Wi-Fi, SD-WAN, and network troubleshooting.Security: Microsoft Defender, MFA, Conditional Access, EDR/XDR, endpoint protection, firewall security, email security, and cybersecurity best practices.Firewalls & Networking Platforms: Fortinet FortiGate, Sophos, Cisco, Ubiquiti, and similar technologies.Backup & Disaster Recovery: Acronis Cyber Protect Cloud, Veeam, Microsoft/Azure Backup, restore testing, and disaster recovery.Modern IT Management: RMM platforms, PSA/ticketing systems, remote monitoring, patch management, endpoint management, and IT asset management.Candidate RequirementsMinimum bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, Networking, Cybersecurity, or another closely related IT discipline.Minimum 5+ years of hands-on IT infrastructure / field support experience.Strong experience supporting business customers in a field/on-site environment.Previous experience with an IT Service Provider, Managed Service Provider (MSP), System Integrator, or outsourced IT support company is strongly preferred.Strong Windows Server, Microsoft 365, networking, and infrastructure troubleshooting skills.Ability to independently troubleshoot technical issues at customer locations.Strong customer-service and communication skills.Ability to document technical work clearly and manage multiple customer issues and priorities.Willingness to travel to customer sites across Dubai and other Emirates when required.Relevant Microsoft, Cisco, Fortinet, VMware, Azure, or similar certifications are an advantage.Valid UAE Driving License is mandatory.