Senior IT Support Specialist

Senior IT Support SpecialistWe are partnering with an expanding privately held Charlotte Corporate office in hiring a Senior IT Support Specialist. This is a great opportunity that allows growth and advancement. You will be responsible for supporting a team of end users with desktops, laptops, and mobile devices in addition to printers and conference room technology. You will be part of a family centered environment that offers excellent benefits, and a wonderful company culture! Salary up to $75K DOE.Responsibilities Include:Troubleshoot, resolve, and document end-user technology issues related to hardware, operating systemsShip, configure, and support end-user hardware and software for individuals and groups across local offices, remote offices, and hybrid work environments.Assist with user account administration, access requests, group membership, mailbox support, password resets, multi-factor authentication, and basic identity-related tasksSupport VoIP, Teams Phone, conferencing equipment, meeting room technology, and other communication tools used throughout the organization.Evaluate end-user hardware, software, and cloud-based tools to determine effectiveness, usability, security, and alignment with company standards.Track, recommend, and perform hardware and software upgrades, replacements, and lifecycle refreshes.Work with third-party vendors, managed service providers, software support teams, and hardware support technicians to resolve issues efficiently.Contribute resolutions, recommendations, and process improvement ideas to the IT teamPromote cybersecurity best practices with end users, including awareness of phishing, password securityAssist users with approved AI-enabled tools, large language model services, and automation features where applicable, including guidance on appropriate, secure, and responsible use.Participate in an after-hours on-call rotation supporting multiple locations and criticalRequirements Include:Bachelor's Degree5 plus years' experience in supporting and troubleshooting end-user technology in a business environmentGreat Communication skills both written and verbal