Senior IT Support Technician

Scope of WorkWe are looking for an experienced Local Support Technician / Desktop Support Engineer to join a global healthcare technology organization in Munich, Germany. This is a full-time, long-term opportunity supporting local end users in a highly visible onsite IT support environment.You will be responsible for providing hands-on desktop support, managing incidents and service requests, and ensuring a seamless end-user experience across workplace technologies. The role requires close interaction with users and strong communication skills in both German and English.This position is 100% onsite in Munich and requires a customer-focused professional with solid experience in desktop support, end-user services, and IT ticket management.Key ResponsibilitiesProvide onsite technical support for end users and workplace technologiesWelcome and assist users through an IT Lounge environmentDiagnose, troubleshoot, and resolve hardware and software incidentsManage service requests and support tickets through ServiceNowConfigure, deploy, and support laptops, desktops, smartphones, and peripheralsSupport Windows 11 and Microsoft 365 environmentsAssist users with meeting room technologies and collaboration toolsProvide hands-and-eyes support for printers, Wi-Fi, and network-related issuesTrack, update, and close support tickets in accordance with SLAsManage IT asset inventory and device lifecycle activitiesCreate and maintain technical documentation and operational proceduresSupport onboarding activities and knowledge transfer for new techniciansRequired Skills & Experience6-7 years of experience in Desktop Support, End User Support, or Deskside ServicesStrong hands-on experience supporting Windows-based enterprise environmentsExperience with Windows 11 and Microsoft 365 / Office 365Experience using ServiceNow or similar ITSM/ticketing toolsLaptop and desktop deployment, configuration, and troubleshooting experienceStrong troubleshooting and customer-facing support skillsExperience supporting hardware, peripherals, and workplace technologiesFluent German (C1) and English communication skillsBachelor's degree or equivalent professional experienceAbility to prioritize workload and manage multiple support requests effectivelyPreferred QualificationsExperience supporting Mac devicesKnowledge of Teams Meeting Room technologiesPrinter support and basic network troubleshooting experienceIT asset management experienceExperience working in an enterprise or multinational environmentFamiliarity with onboarding and mentoring junior techniciansIf you are an experienced Desktop Support Engineer, End User Support Specialist, IT Support Technician, or Deskside Support Professional looking for a long-term opportunity within a global enterprise environment, we would love to hear from you.You can also apply through our career website: https://careers.hcltech.com/job/Senior-Administrator-Desk-Side-Services%2C-AMT-Asset-Management-Software/126597-en_US/Why Join Us?Be a key driver of SAP business growth within a global technology leaderShape strategic SAP Transformation and Managed Services initiativesWork with some of the world's leading enterprises and SAP stakeholdersJoin a diverse, inclusive, and innovation-driven organization👉 Learn more: www.hcltech.comWe promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability