(Senior) Key Account Manager

The (Senior) Key Account Manager is responsible for developing and managing strategic customer relationships to achieve business growth and long-term partnership objectives. This role focuses on key client acquisition, relationship management, early project engagement, and contract execution, ensuring customer satisfaction and business profitability.Key Responsibilities:An experienced sales professional who is proactive, analytical, and results-oriented — capable of understanding complex customer needs, translating them into actionable sales strategies, and coordinating cross-functional teams to deliver optimal solutions. He / she must demonstrate commercial acumen, professionalism, and resilience in handling high-value clients and long sales cycles.Key Account Development:Identify, acquire, and manage key accounts to expand business opportunities and strengthen market presence.Develop customized sales strategies and account plans tailored to major clients.Customer Relationship Management:Build and maintain strong, long-term client relationships through continuous engagement and trust-building.Serve as the primary point of contact for key clients, ensuring smooth communication and issue resolution.Early Project Involvement (UI Influence):Engage with customers early in the product or project development phase to influence design, specifications, and decision-making.Coordinate with internal technical and product teams to align solutions with customer needs.Business Negotiation and Quotation Management:Lead commercial discussions, negotiate pricing, and ensure competitive yet profitable quotations.Collaborate with internal teams to prepare proposals, costings, and sales documentation.Contract Management:Oversee the preparation, review, and execution of sales contracts in compliance with company policies.Monitor contract performance and ensure fulfilment of obligations.Cross-Functional Collaboration:Work closely with the Sales, Marketing, and Technical teams to deliver comprehensive customer solutions.Provide feedback and market insights to support product strategy and business planning.Requirements:Bachelor’s degree or above in Business, Marketing, or related field.Minimum 5–8 years of experience in key account management or B2B sales, preferably with exposure to large or strategic clients within the Data Centre or related technology industries.Proven track record in client acquisition, contract negotiation, and long-term relationship management.Strong commercial acumen and strategic thinking. Excellent consultative selling and business development skills. Strong customer relationship management and stakeholder engagement capabilities. Outstanding negotiation, presentation, and communication skills. Ability to analyse market trends and develop effective sales strategies. Self-motivated, results-oriented, and capable of working independently. Strong problem-solving, planning, and project coordination skills.Fluent in English and Mandarin to effectively communicate with English- and Mandarin-speaking customers, partners, and stakeholders.Willingness to travel internationally as required.