Senior Key Account Specialist

ABOUT THE COMPANYWith over 10 years of relentless innovation, MyMind Joint Stock Company (MSM) is redefining the future of enterprise management. We deliver smart, scalable digital solutions that power business transformation across industries—from enterprises and agriculture to smart manufacturing.By combining deep domain expertise with cutting-edge technology, MSM helps organizations worldwide simplify complexity, accelerate growth, and lead with confidence in the digital era.ABOUT THE POSITIONWe are looking for a Senior Key Account Specialist to manage the relationships, experience, and development of assigned key accounts after they have entered into a commercial relationship with MSM.The role ensures that customer requests, issues, risks, and dependencies are followed through to resolution while proactively identifying opportunities for renewal, expansion, cross-sell, and new business needs. The key focus is to maintain account health, build long-term trust, and connect customers with the appropriate internal owners to ensure consistent service.WHAT YOU WILL DO

• Manage relationships with assigned key accounts and understand their business context, stakeholders, expectations, usage levels, and overall engagement status.
• Maintain stakeholder coverage, regular follow-up cadence, and account reviews to identify potential risks and opportunities early.
• Receive and follow through on customer requests, issues, risks, and dependencies.
• Coordinate with relevant internal teams to ensure each issue has a clear owner, action, deadline, and outcome, while maintaining professional communication with customers.
• Identify renewal, upsell, cross-sell, new business needs, and expansion opportunities within existing accounts.
• Prepare account plans, customer reviews, and feedback.
• Collaborate with Sales when new customer needs develop into commercial opportunities requiring qualification, proposals, or negotiation.
• Track commercial dependencies including proposals, quotations, contracts, appendices, billing, collection visibility, CRM, and account documentation.
• Coordinate with the appropriate internal owners for commercial and account-related dependencies, without replacing the professional responsibilities of Finance, Legal, Product, or Delivery teams.
• Perform other duties as assigned by the Head of Commercial, in line with the role's responsibilities and the operational needs of the Commercial Department.WHAT YOU WILL NEED
• Minimum 5 years of working experience, including hands-on experience in Key Account Management, Account Management, Customer Success, Client Service, or B2B Business Development.
• Proven experience working directly with enterprise customers and managing multiple internal and customer-side stakeholders.
• Strong customer service mindset, business judgment, and ability to professionally manage challenging situations, escalations, and blockers.
• Strong organization, follow-through, deadline management, documentation, CRM, and dependency management skills.
• Experience in enterprise software, SaaS, IT services, system integration, digital transformation, industrial technology, B2B fintech, or B2B logistics is an advantage.
• Experience in account planning, business reviews, renewal, expansion, or cross-selling in a B2B environment is an advantage.
• Ability to understand customers' business context and identify commercial opportunities within existing accounts.
• Good English communication skills and experience working with international stakeholders are an advantage.WHAT'S ON OFFER
• A collaborative and learning-focused working environment.
• Competitive salary and benefits package.
• 12 days of annual leave, 3 days of paid sick leave, and 1 paid birthday leave per year.
• Healthcare insurance including annual health check-ups.
• Lunch allowance and mobile phone allowance.
• Company events and celebrations: International Women's Day (8/3), Vietnamese Women's Day (20/10), Men's Day, Mid-Autumn Festival, Year-End Party, Company Trip, and more.
• 13th-month salary and performance-based bonuses (subject to individual performance and the Company's business results).
• Modern and well-equipped working facilities.CONTACT TO APPLYEmail: talents@msm.com.vnWorking hours: 8:30 AM - 5:30 PM, Monday - FridayWorking location: 7th Floor, Betrimex Building, 63 Cao Thang Street, Ban Co Ward, Ho Chi Minh City