Senior L2 Onsite IT Field Support Technician

We are looking for a Senior L2 Onsite IT Field Support Technician to provide advanced deskside support and CCNA-level network assistance across enterprise sites.This is a hands-on role for an experienced IT professional who can troubleshoot complex endpoint issues, support Cisco networking environments, lead onsite technical escalations, and provide high-quality support to executive and VIP users.What You’ll DoServe as the onsite technical lead and escalation point for complex hardware, software, endpoint, and network issues.Provide advanced troubleshooting for Windows 10/11 and macOS environments.Provide VIP and executive support, ensuring a high level of customer service and professionalism.Perform CCNA-level Cisco network support, including:-Switch port activation and troubleshooting.-VLAN configuration and changes.-Port testing and patching.-Edge switch replacement.-Console access and basic Cisco CLI commands.-Reviewing network logs.-Wi-Fi access point troubleshooting and replacement.Support IMAC and site expansion projects, including office moves, new building setups, cable management, and coordination with low-voltage vendors.Perform endpoint imaging and deployment using Intune, SCCM/MECM, Autopilot, or JAMF.Support endpoint configuration, encryption compliance, and asset lifecycle management.Provide support for Microsoft Teams Rooms, Zoom Rooms, conference room equipment, and A/V systems.Take ownership of on-site tickets and support major incidents, ensuring SLA compliance and effective escalation.Create and maintain knowledge articles and technical documentation.Coordinate with Networking, Security, Server, Collaboration, Service Desk, Endpoint Engineering, and Facilities teams.Coordinate with external vendors, including cabling providers, telecom providers, OEMs, and A/V integrators.Support warranty and RMA processes and coordinate onsite vendor activities.Participate in after-hours/on-call support as required.Must Have4–6 years of IT support experience.Strong experience in onsite/deskside IT support or field support.Advanced troubleshooting skills with Windows 10/11 and macOS.Strong knowledge of Microsoft 365 and Microsoft Teams.Hands-on experience with Intune/SCCM/MECM and endpoint imaging/deployment.CCNA-level networking knowledge and hands-on experience, including:-VLANs and switchport configuration.-Basic routing and switching.-Port-security concepts.-Cisco CLI commands.-AP troubleshooting and replacement.-MAC address tracing.-Network loop identification.-DHCP/DNS fundamentals.-802.1X authentication.Experience working with Cisco switches and wireless environments.Experience supporting A/V and conference room systems.Strong hardware diagnostics and repair skills.Experience working with ITSM platforms and ITIL-based processes.Strong understanding of asset lifecycle and inventory management.Excellent communication skills and the ability to explain technical issues to non-technical users.Strong ownership, accountability, leadership, and problem-solving skills.Ability to work independently and manage complex issues.CCNA certification (current or recently expired).CompTIA A+ or equivalent experience.Nice to HaveITIL Foundation certification.Experience with ServiceNow or Jira Service Management.Experience with Cisco Catalyst 9K/3K switches.Experience with Cisco lightweight APs and wireless controllers.Experience with Teams Rooms, Zoom Rooms, Cisco, Barco, Crestron, or Poly.Experience with ServiceNow HAM, RMA portals, or other asset management tools.Experience supporting mobile devices, printers, Zebra label printers, and USB-C docks.Experience coordinating vendors and contractors during office expansions or infrastructure projects.