Senior Lead Service Delivery
KTek Resourcing · Jeddah, Makkah, Saudi Arabia
Apply & track with Apply EdgeWe are open to profiles at Lead or Senior Lead Service Delivery level with 8+ years of relevant experience, particularly in client handling and Digital Workplace / End User Computing (EUC) services.
Key Requirements
Strong End User Services (EUS) backgroundExperience in Digital Workplace OperationsAsset ManagementVulnerability ManagementService Desk OperationsEUC Support ServicesITIL knowledge/certification preferredSLA/KPI ManagementTeam handling experience (8-10+ members)Strong operational and technology management exposureDirect client interaction and escalation management experiencePrior experience supporting customers in Saudi Arabia will be an advantage