Senior Learning & Development (L&D)

About the RoleWe are looking for an experienced Learning & Development professional to lead our organization's technical and business capability development initiatives. The ideal candidate will have extensive experience in designing enterprise learning strategies, driving OEM certification programs, and building competency frameworks across Telecom, Cloud, AI, Cybersecurity, Networking, and Enterprise Infrastructure domains.This role will work closely with business leaders, OEM partners, HR, Sales, Engineering, and Technical teams to create a culture of continuous learning while ensuring alignment with partner program requirements and organizational growth objectives.Key ResponsibilitiesLearning Strategy & Capability DevelopmentDevelop and execute the organization's Learning & Development strategy aligned with business objectives.Design role-based learning journeys for Sales, Pre-Sales, Technical, Engineering, Operations, and Leadership teams.Build competency frameworks, career progression paths, and capability matrices across business functions.Identify skill gaps and recommend appropriate learning interventions.Internal Technical AcademyDesign and implement industry-relevant learning programs covering:Cloud ComputingArtificial Intelligence & Generative AINetworkingTelecom TechnologiesCybersecurityData Centre TechnologiesDevOps & AutomationEnterprise InfrastructureSoftware Development & Modern ApplicationsDevelop structured onboarding and advanced learning tracks for technical teams.Sales & Business EnablementDesign and deliver training programs focused on:Enterprise SalesSolution SellingConsultative SellingCloud SalesAI Solution SellingCustomer SuccessProduct KnowledgePartner SalesProposal & Tender ManagementExecutive Communication and Presentation SkillsEngineering & Technical LearningDevelop learning paths for:Network EngineersCloud EngineersAI EngineersDevOps EngineersSystem AdministratorsCybersecurity ProfessionalsSupport EngineersField EngineersEnsure alignment with industry standards and OEM competency requirements.Learning OperationsManage the Learning Management System (LMS) and digital learning platforms.Develop annual learning calendars and certification roadmaps.Track learning effectiveness using KPIs, assessments, and certification success metrics.Prepare leadership dashboards and periodic reports on learning progress.Manage learning budgets, vendor relationships, and external training partners.Stakeholder ManagementCollaborate with HR, Business Heads, Practice Leaders, and OEM Partner Managers.Represent the organization in OEM learning initiatives and enablement programs.Coordinate with external trainers, certification bodies, and technology partners.Required QualificationsBachelor’s degree in engineering, Computer Science, Information Technology, Business, or related field.Master's degree or MBA is preferred.7–10 years of experience in Learning & Development within Telecom, Cloud, Software, AI, or Enterprise IT industries.Experience managing large-scale technical learning and certification programs.Required Skills & ExperienceStrong understanding of Telecom, Cloud, Software, AI, and Enterprise Infrastructure ecosystems (Must Have)Hands-on knowledge of OEM partner programs and certification frameworks.Experience driving certification initiatives for GCP, Azure, AWS, and Oracle Cloud (Must Have)Knowledge of training and enablement programs offered by NVIDIA, Nokia, Ciena, HPE, Dell Technologies, Apple, and Meta.Experience designing technical, engineering, and sales enablement programs.Familiarity with competency mapping and learning needs analysis.Experience with Learning Management Systems (LMS) and digital learning platforms.Excellent presentation, facilitation, stakeholder management, and communication skills.Strong project management and program execution capabilities.Ability to work cross-functionally with business and technical teams.Preferred CertificationsPMP or PRINCE2 (preferred)Certified Learning & Development Professional (preferred)Train-the-Trainer Certification (preferred)Key Success MetricsAchievement of OEM certification targets.Improvement in partner competency scores and partner tier levels.Percentage of employees completing role-based learning journeys.Certification pass rates across cloud and technology platforms.Reduction in identified skill gaps.Employee learning engagement and satisfaction.Business impact through improved technical capability and sales readiness.