Senior Manager/AGM- BFSI Transformation – Chennai/Mumbai - GO/JC/4640/2026

Job Title – Senior Manager /AGM - BFSI TransformationLocation – Chennai/MumbaiWork Model: Mandatory Work from OfficeCandidate ExpectationsWe are seeking an experienced BFSI Transformation Leader to drive digital transformation, process excellence, automation, and operational improvement initiatives across Banking, Financial Services, and Insurance operations within the BPO industry.Key ResponsibilitiesLead transformation and operational excellence programs for BFSI clients. Drive automation, AI/RPA, process re-engineering, and digital initiatives. Manage client relationships and stakeholder engagement. Deliver productivity improvement, cost optimization, and customer experience enhancement. Lead cross-functional teams and large-scale transformation projects. Requirements15+ years of experience in BPO/BPM with strong BFSI domain expertise. Proven experience in transformation, consulting, automation, and process improvement. Strong leadership, program management, and stakeholder management skills. Lean Six Sigma / PMP certifications preferred. Preferred SkillsBanking & Insurance Operations Digital Transformation Lean Six Sigma Automation & AI Change Management Client ConsultingKey SkillsTransformation, Digital Transformation, BFSI, AI/ML, RPAOther RemarksOpen to work in global timingDocuments Mandatory- Personal, Academic and professional