Senior Manager - ATM and Branch Transformation

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.About the business areaThe Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.In this role, your key responsibilities include:Analyze market trends, competitor positioning and offerings, key drivers of the business and industry best practices in order to inform strategic decision and implement the ADCB Branch distribution and ATM strategy in collaboration with various stakeholdersOwn the project management programme with all related tasks for setting up a new Branch, refurbishment and closing of Branches, regularly informing the key stakeholders about the progress and coordinating with all the concerned stakeholders in delivery of the project.Oversee the ATM network expansion plan which includes evaluation of all existing ATM performance based on geographical coverage, customer service, interchange income, branding and strategic locations in order to contribute to the retail growth plans.Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation.Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.The ideal candidate should have the following experience:At least 8 years of programme management experience, ideally in areas related to Branch transformation and physical infrastructure.Bachelor’s Degree in Business Management/MarketingComprehensive knowledge of Banking practices and theoryRisk assessment and managementBusiness acumenWhat we offer:Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.