Senior Manager - City Technology PMO & Demand Management (DEL 3)

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support.The PMO acts as the control tower for all City Technology projects transitioning into run-state operations.Reporting LineReports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls AnalystsRole Scope (City Technology Only)In scope delivery and handover domains, including, but not limited to:City Business ApplicationsCity Platforms (integration/IoT/data)City OT & Smart Systems technologyCity Physical Security technologyCity ICT infrastructure and data centers including City IT/OT SecurityKey Responsibilities Delivery & Handover Governance Framework (City Technology)Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:reporting templates and cadencestage-gate criteriaRAID log standardsdependency tracking rulesbaseline control requirements (scope/schedule/cost)Ensure all delivery teams and vendors comply with governance controls Integrated Program ControlsMaintain an integrated view of City Technology delivery progress across towers and suppliersTrack delivery milestones, critical path items, and cross-tower dependenciesIdentify schedule slippage, scope creep, and delivery risk early and escalate through governance forums Stage Gates & Assurance (Delivery-to-Run)Govern and enforce delivery stage gates, including:Design completion readiness (as required by TDAs)Testing and commissioning evidenceDocumentation and as-built readinessOperational readiness evidence for transition into technology supportEnsure no system progresses through gates without evidence and sign-offsCity Business ApplicationsCity OT & Smart SystemsCity Physical Security SystemsCity Platforms (Integration / IoT / Data)City ICT Infrastructure and Data Centers including City IT/OT Security Risk, Issues, and Dependency Governance (RAID)Own RAID governance standards across all City Technology delivery programsEnsure RAID logs are complete, current, and actionableRun dependency reviews and cross-tower issue resolution sessionsEscalate unresolved risks/issues to the appropriate governance level Delivery Reporting & Executive PacksProduce standardized delivery reporting packs including:Schedule health (RAG)Delivery risk exposureDependency hotspotsMilestone achievementVendor delivery performance indicatorsReadiness risks for transition to technology supportEnsure reporting is auditable and consistent across towers Vendor Delivery & Handover Governance Support (non-commercial)Ensure vendors comply with City Technology Delivery & Handover Governance requirements:Reporting cadenceEvidence packsStage-gate readinessDocumentation standardsProvide delivery performance evidence to:Commercials/Vendor Management function (for contract governance)City Technology leadership (for escalation) Alignment to Governance, Architecture, and CybersecurityEnsure delivery programs comply with:corporate technology governance processes (where applicable)City Technology governance and architecture standardsdesign authority requirements (IT/OT/physical security/platforms/data)cybersecurity gating requirementsTrack and report exceptions and required waivers through the correct forumsKey InterfacesInternal: Director — City Technology Governance & Architecture Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity) City ITSM governance and assurance function Director — City Technology Operations (City) (for transition readiness alignment only) Finance / budgeting governance stakeholdersExternal: Systems Integrators Delivery contractors OEMs providing commissioning and handover support Managed service providers supporting transition planningSuccess Measures (KPIs) % of City Technology programs compliant with Delivery & Handover Governance reporting cadence Stage-gate compliance rate (% passing with complete evidence) % of projects with maintained baseline (scope/schedule/cost) Delivery risk closure rate (RAID actions completed on time) Number of uncontrolled scope changes / late change requests Reduction in "handover defects" (missing documentation, missing runbooks, missing monitoring) Reduction in incidents caused by poor delivery transition within first 30 days of go-liveOperational Readiness & Handover Governance Define acceptance criteria for transition from Project to Operations Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place Validate security hardening and compliance sign-offs Coordinate CAB approvals and go-live governance Confirm training and knowledge transfer completionPortfolio & Financial Governance Track total technology investment portfolio (CAPEX and transformation OPEX) Align with Finance for forecasting accuracy Monitor cost variance and earned value performance Maintain benefits realization tracking frameworkStakeholder Management Engage Directors across all City Technology tower Interface with Corporate PMO and Enterprise Architecture Present executive updates to Technology Steering Committee Coordinate with Procurement and Legal for contract governance alignmentRequirements15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls rolesExperience in complex multi-domain environments, ideally including:IT + OT programsinfrastructure and data centersphysical security technology deliverysmart city platforms and integrationStrong knowledge of:stage-gate Delivery & Handover GovernanceRAID managementdependency managementreporting and executive governance packsStrong stakeholder management and escalation skillsBachelor's degree in Engineering, IT, Computer Science or related field (Master's preferred)Experience managing IT + OT delivery environments preferredStrong experience in governance-heavy or giga-project environmentsPMP or equivalent certification requiredAgile/Scrum or SAFe certification preferredITIL knowledge requiredStrong financial governance and executive reporting capability