Senior Manager

Title: Senior Manager - Business Operations

Location: Dubai, UAEBusiness Function: Business OperationsRole PurposeTerraPay is seeking a seasoned operations leader to manage and oversee business operations across the MENA region.

This role is critical to ensuring business continuity, operational governance, partner management, transaction monitoring, incident resolution, and team oversight. The Regional Operations Manager will act as the primary escalation point for MENA stakeholders and partners, driving operational excellence and safeguarding TerraPay's reputation in one of its most complex and strategic regions.Key ResponsibilitiesOperational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with TerraPay's SOPsTransaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risksIncident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruptionPartner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and deliveryCross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operationsTeam Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance managementReporting & Governance: Provide operational reporting, insights, and visibility to senior managementBusiness Continuity: Ensure operational resilience and timely risk mitigation across the regionStrategic LeadershipSupport senior management with data-driven insights for strategic decision-makingLead operational efforts across domestic and international banking partners, especially in the Levant and North AfricaDrive initiatives to improve customer service, partnership strategy, and business performanceChampion process improvement and automation to enhance efficiency and scalabilityRequirementsEssential Qualifications10+ years of experience in payments, fintech, or cross-border remittance operationsProven track record in transaction processing, partner management, incident management, and operational governanceStrong team leadership experience in dynamic, shift-based environmentsExcellent communication skills in English; Arabic or French proficiency is an advantageStrong analytical skills with ability to interpret MIS reports and provide actionable insights