Senior Manager – Corporate Services (AE26001)

Role SummaryThe Senior Manager will lead and manage a team of Relationship Managers and assist in the delivery of high-quality services to Acclime clients across DIFC, ADGM, Freezone and UAE Mainland. This senior role is responsible for managing a portfolio of selected high-profile clients which includes providing Post-Incorporation and Company Secretarial services on an on-going basis. The Senior Manager will also be expected in certain cases to act ina fiduciary capacity which includes the provision of Directorship, Council Membership, Manager and Authorised Signatory to client entities. They shall also be responsible to ensure that appropriate support is given to the Board for new products and services as well as representing the Board in their interaction with regulators, suppliers and other stakeholders of the business.Key ResponsibilitiesFocus Area 1 Service Delivery Management:Lead the end-to-end service delivery process, ensuring that client services are executed in alignment with contractual agreements, quality standards, and timelines. Act as Line Manager for team of Post-Incorporation Relationship Managers ensuring strict adherence to all policies, procedures and service standards. Monitor and measure service delivery performance to ensure client satisfaction and address any service-related issues promptly.Act as the main point of contact for key high-profile clients, managing complex or structures involving multiple jurisdictions.Focus Area 2Client Relationship Management:Cultivate and maintain strong, long-term relationships with key corporate clients, understanding their needs and ensuring that services are delivered to meet or exceed expectations.Collaborate with sales and finance teams to ensure that service offerings are aligned with client needs and expectations and drive cross sell/upsell activities.Focus Area 3Process Improvement & Optimization:Identify opportunities to optimize service delivery processes, streamline workflows, and reduce costs while maintaining high-quality standards.Lead initiatives to implement new technologies, tools, and systems to improve operational efficiency and service delivery. Focus Area 4Risk and Compliance Management:Ensure all operational and service delivery activities comply with regulatory standards, industry best practices, and internal policies. Proactively identify and mitigate risks to service delivery, including compliance and operational risks.Focus Area 5Reporting and Analysis:Provide regular reports on service delivery performance, operational efficiencies, and key metrics to senior leadership.Use data and analytics to identify trends, issues, and opportunities for continuous improvement.Focus Area 6Change Management:Lead the implementation of operational changes, managing the transition process effectively to ensure smooth adoption by the team and clients.Drive initiatives to support organizational growth, scalability, and service excellence.Required Experience & SkillsMust Have:Bachelor’s degree in business administration, or a related field 5+ years of experience in finance, accounting, or a related field, preferably with outsourced or consulting services.7+ years of experience in Corporate Services industry, preferably with a regulated player in DIFC or ADGM.In-depth knowledge of DIFC, ADGM regulations, and UAE financial reporting standards.Proven ability to manage multiple clients and projects simultaneously.Proven ability to manage multiple clients and projects simultaneously.Excellent communication, analytical, and problem-solving skills.Fluent in English (Arabic is a plus).Highly Desirable:Prior experience working with clients in Mainland Dubai, DIFC and ADGM is highly desirable.Strong knowledge of systems integration and use of AI tools and automation.Good people management skills and ability to manage colleagues for ultimate delivery of the business unit’s targets.Strong Experience in Corporate Services Industry.Client-focused with strong relationship management skills.Proficient in Microsoft Excel, Word, PowerPoint and all other Microsoft suite of services, including CoPilot.