Senior Manager Customer Care

About the CompanyJoin CMA CGM, a global leader in shipping and logistics, and become part of a dynamic team committed to delivering exceptional customer experiences.About the RoleAs a Customer Care Manager, you will lead and coordinate customer care activities, ensuring outstanding service delivery while driving operational excellence and continuous improvement. This role plays a key part in strengthening customer relationships and supporting business growth.ResponsibilitiesLead and coordinate Customer Care operationsMonitor service performance and customer satisfaction KPIsDrive process optimization and operational excellenceSupport digital transformation and deployment of new toolsDevelop and coach team members to achieve their full potentialEnsure compliance with global procedures and standardsQualificationsStrong leadership and people management skillsExperience in Customer Service, Booking, Logistics, Supply Chain, or Shipping OperationsAbility to analyze data, monitor KPIs, and implement action plans to improve performanceExperience leading process improvements, projects, and new tool implementationsExcellent communication and stakeholder management skillsAdvanced English communication skillsStrategic mindset with a customer-centric approachRequired SkillsStrong leadership and people management skillsExperience in Customer Service, Booking, Logistics, Supply Chain, or Shipping OperationsAbility to analyze data, monitor KPIs, and implement action plans to improve performanceExperience leading process improvements, projects, and new tool implementationsExcellent communication and stakeholder management skillsAdvanced English communication skillsStrategic mindset with a customer-centric approachPreferred SkillsExperience leading process improvements, projects, and new tool implementationsEqual Opportunity StatementCMA CGM is committed to diversity and inclusivity in the workplace.