Senior Manager Customer Support

We're Hiring | Senior Manager – Customer Support | Mumbai (Onsite)ZingHR is looking for an experienced Customer Support professional to take end-to-end ownership of our Customer Support function for enterprise HRMS customers.What we're looking for:11–16 years of experience in Customer Support / Product Support / Client ServicesStrong HRMS / HCM / Payroll / SaaS experienceExperience managing support teams and enterprise customer escalationsStrong exposure to SLA, CSAT, TAT, MTTR & FCRExperience working closely with Product & Engineering teamsStrong people management and process improvement skills📍 Location: Mumbai💼 Experience: 11–16 YearsIf you're someone who can own, structure and scale a Customer Support function, we'd love to hear from you.