Senior Manager - Digital Platform

Senior Manager - Digital Platforms owns the product realization, delivery readiness, and continuous evolution of Qiddiya's Digital Platform capabilities — including APIs, microservices, communication services, identity, payments, and integration frameworks. The role ensures platform components are robust, scalable, and reusable across all Qiddiya digital products, enabling interoperability between Mobile, Web, CRM, Loyalty, CDP, and external partner systems.This position ensures that the Digital Platform serves as the foundation for all guest and operational experiences by managing the delivery backlog, technical dependencies, and service quality across multiple vendors and technology teams.Key ResponsibilitiesOwn technical requirements, backlog definition, prioritization, and dependency management for all Digital Platform capabilities and shared servicesTranslate functional and technical needs into platform-level deliverables that enable integration and scalability across Qiddiya's ecosystemDrive end-to-end technical delivery, including development, testing, and deployment of platform services such as APIs, identity, and communicationsCoordinate with DevSecOps, QA, and Delivery Management to ensure releases meet readiness, performance, and security standardsGovern API lifecycle management, ensuring consistent design patterns, documentation, and version controlSupport integration and data exchange between Adobe Experience Cloud, Microsoft Dynamics, CDP, and third-party systemsOversee platform observability, reliability, and service-level monitoring through collaboration with cloud engineering and cybersecurity teamsLead cross-vendor coordination to maintain consistent quality, technical alignment, and release governanceEnsure all digital platform services comply with enterprise security, data privacy, and architectural standardsRequirementsBachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; Master's degree preferredMinimum of 9 years of experience in managing digital platforms or related digital technology functionsProven expertise in managing APIs, integrations, or middleware technologies in cloud-native architecturesStrong technical understanding of microservices, CI/CD pipelines, and event-driven frameworksExperience working with cross-functional delivery teams and managing multi-vendor collaborationFamiliarity with GCP, AWS, or equivalent cloud environments and enterprise integration platformsKnowledge of Adobe Experience Cloud, CRM, and data integration frameworks preferredExcellent communication skills and the ability to manage technical discussions with both engineering and business stakeholdersBenefitsComprehensive benefits package