Senior Manager, Employee Benefits - Large Corporates | Broker Management | Business Development | UAE

Job purpose:Lead and manage GIG Gulf’s Large Corporate business across assigned key broker relationships, with accountability for new business production, renewal retention, portfolio performance and profitable growth.The role is responsible for developing and strengthening strategic relationships with key brokers, identifying and converting new business opportunities, protecting and growing existing portfolios and ensuring a high standard of commercial and client servicing.Working closely with Underwriting, Claims, Operations and other internal stakeholders, the role will ensure that the needs of key brokers and their clients are effectively understood and translated into competitive, sustainable and commercially viable solutions.The role will act as a senior commercial representative of GIG Gulf with key brokers, driving engagement, supporting complex opportunities and ensuring delivery against agreed business and profitability objectives.Key Responsibilities:Business Growth & Production: Drive New Business and Renewal production across the assigned Large Corporate broker portfolio, achieving agreed premium, growth, retention and profitability targets.Key Broker Relationship Management: Own and develop strategic relationships with assigned key brokers, acting as a senior point of contact and strengthening GIG Gulf’s position and share of wallet.Renewal & Retention: Lead the commercial management of key renewals, working closely with Underwriting to develop appropriate strategies, protect existing business and maximize profitable retention.Portfolio Management: Maintain a strong understanding of the assigned portfolio, including production, retention, profitability, claims performance, pipeline and key account movements, and take action where required.Client & Broker Engagement: Support key client and broker engagements, including business reviews, renewal discussions, presentations and strategic meetings, ensuring GIG Gulf is positioned as a trusted and responsive insurance partner.Commercial Negotiation: Lead or support commercial negotiations with brokers on pricing, terms, benefits and service requirements, balancing competitiveness with GIG Gulf’s profitability and underwriting objectives.Market Intelligence: Maintain strong awareness of broker priorities, competitor activity, market developments and client needs, using these insights to identify opportunities and strengthen GIG Gulf’s proposition.Cross-Functional Leadership: Coordinate effectively with Underwriting, Claims, Operations, Finance, Credit Control, Medical and other relevant functions to ensure successful delivery of client and broker requirements.Strategic Initiatives: Support and lead commercial initiatives aimed at strengthening GIG Gulf’s Large Corporate proposition, broker relationships, client experience and competitive position.Operational & Technical Responsibilities:Pipeline Management: Maintain accurate and up-to-date visibility of the New Business and Renewal pipeline, ensuring opportunities are actively managed from initial engagement through to conversion.Opportunity Qualification: Assess and prioritize opportunities based on commercial potential, strategic value, GIG Gulf’s appetite, competitiveness and expected profitability.Underwriting Coordination: Work closely with Underwriting and Pricing teams to ensure timely, competitive and commercially appropriate quotations while maintaining underwriting discipline.Quotation & Tender Management: Coordinate complex quotations, tenders and RFP/RFQ submissions, ensuring accurate information, timely responses and strong commercial positioning.Account & Portfolio Monitoring: Regularly review the performance of assigned accounts and portfolios, identifying changes in premium, membership, claims, profitability and client requirements that may require intervention.Service & Escalation Management: Act as a senior escalation point for key broker and client issues, coordinating internally to ensure timely resolution and appropriate communication.Policy & Operational Coordination: Work with Operations and relevant teams to ensure effective execution of policy issuance, endorsements, renewals, claims-related requirements and other key servicing activities.Governance & Compliance: Ensure all commercial activity is conducted within GIG Gulf’s underwriting authorities, governance framework, regulatory requirements and agreed processes.Role Requirements:Professional Experience: Proven track record in Large Corporate insurance, business development, account management or client relationship management, with demonstrated success in delivering New Business and Renewal targets.Large Corporate Insurance Expertise: Strong understanding of the UAE insurance market and extensive experience managing complex Large Corporate Medical and/or Employee Benefits portfolios.Broker Management: Proven experience managing and developing relationships with key brokers and intermediaries, with the ability to build trusted relationships at senior levels and identify opportunities to increase GIG Gulf’s share of wallet.Commercial Acumen: Strong understanding of the commercial drivers of Large Corporate insurance, including premium growth, retention, pricing, profitability, claims performance and portfolio management.Renewal & Negotiation Skills: Strong experience in managing complex renewals and commercial negotiations, with the ability to balance broker and client expectations with underwriting, pricing and profitability requirements.Technical Insurance Knowledge: Good understanding of Medical/Employee Benefits products, underwriting principles, pricing considerations, policy terms, claims performance and the key factors influencing portfolio profitability.Relationship & Communication Skills: Excellent interpersonal, communication and presentation skills, with the ability to engage confidently with senior broker and client stakeholders and represent GIG Gulf professionally in high-value engagements.Stakeholder Management: Demonstrated ability to work effectively across Underwriting, Claims, Operations, Finance, Credit Control and other functions to deliver complex client and broker requirements.Regulatory & Governance Awareness: Good understanding of UAE insurance regulations, internal governance requirements and delegated authorities relevant to Large Corporate business.Education: Bachelor’s degree or equivalent in Business, Insurance, Finance, Economics or a related discipline. Relevant professional insurance qualifications are an advantage.Language skills: Excellent written and spoken English.Arabic would be an advantage.About GIG Gulf:GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financia Holding, a global leader in insurance and reinsurance with a presence in 40 markets.GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.