Senior Manager - IS Governance and Technical Assurance.Technology Information

Primary Job Purpose To implement and maintain the Information Security Management System Framework within MTNSA.Context:• Security is managed cross functionality across NWG and IS. • Security policies and frameworks are the responsibility of MTNgroup • The IS area has to deal with the rapid advancement of systems and technology on within the following areaso OSS (Operational support systems)o BSS (Business support systems) layerso Various Network platforms enabling many Billing, VAS and ISP network functions• Trends within the industry as being experienced and embraced internationally must be followed• Deal with and environment that is highly regulated and legislated• Deal with the consequences of operating in highly specialised environment where there is often a dire skills shortage• Development is outsourced • Support is outsourced for a lot of the areas Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)Task Complexity: Strategic Input• Develop goals, strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders• Align planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the organisation and its customers• Ensure the enablement of a self-service philosophy• Influence the technology roadmap defined by Group Technology and help Enterprise Architecture within IS to define standards• Develop and ensure implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.Tactical Planning and Operations• Support and pro-actively drive system optimisation research• Influence and manage SLA’s with infrastructure support to ensure high levels of availability• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology• Ensure incident and problem processes are in place for collaboration with the SMC and any other Help-desks within MTN and IS• Ensure the creation and management of proof of concept environments to assist with requirements definition• Ensure delivery of (authorised) projects according to the prioritised project list• Facilitate the analysis of the current business environment to detect critical deficiencies and recommend solutions for the improved uses of information technology and related solutions and applications.• Develop and maintain strategic relationships with Vendors to ensure the enablement of MTN Strategy• Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems• Define and establish management systems, processes, policies and procedures for effective team functioning.• Ensure the team performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums• Provide consultancy to process at a project level on application, data, security, infrastructure, testing and operational designs through interactions with IS architects, and other systems owners• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN• Provide a quick reaction task force to attend to major IT incidents with a view to improving on systems design and stability• Define and consistently apply world class standards to ensure solutions are technically sound and sustainable, aligned to IT best practice and suitable within the MTN context.• Drive design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.Governance• Create and continuously review governing principles to guide information, technology, and solution decision making for the enterprise• Support Implementation corporate governance and ensure adherence to it • Ensure measurement frameworks are in place to verify completeness, timeliness and accuracy of data.• Ensure that regular audits are done to ensure that developed reporting and dashboards are utilised by the organisation. Redundant reporting and dashboards to be expired by agreed process.• Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.• Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements• Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage• Create visibility of changes to core systems, data and products by informing the organisation of changes to productionFinancial• Ensure that Budget ownership and tracking is in place in the team and that there is a method to pull this together in a central fashion for reporting• Ensure that Yearly CAPEX Plans are put in place and that each team member provides proper input and information into these• Compile and manage Capex and Opex budgets relating to functional activities• Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.• Manage and optimise departmental budget, ensuring all expenditure is in line with the agreed budgets.• Support CAPEX submissions to ensure that funds are secured.• Ensure that Yearly CAPEX Plans are put in place and that each team member provides proper input and information into these• Manage OPEX spend within approved annual budget• Support the creation of the business case for initiatives and projects in functional areas• Track infrastructure budgets related to the support of business area platforms, processes and initiatives• Ensure that all Senior team members are engaging in Vendor Relations and find ways to Leverage the vendor as much as possible in order to manage costs and that vendors provide Security• Develop, publish, and maintain comprehensive company wide information privacy and security strategy, plans, policy, procedures, and guidelines.• Develop processes and policies on chain of trust agreements, disaster recovery plans, audit and governmental compliance.• Develop security awareness/program and act as primary control point during significant information security incidents. • Advise Management on risk issues that are related to information security and recommend actions to support MTNSA wider risk management programs.• Monitor internal and external information security trends and convey relevant technical, operational and strategic security-related information to the management.• Guide and prioritize MTNSA investments infrastructure that impact security.• Identify potential threats, vulnerabilities, and control techniques; and advise departmental system administrators appropriately.Minimum Requirements • Minimum of 4 year tertiary qualification in Information Systems or Engineering (BSc IT, Bcom IT, Diploma IT)/ Masters advantageous• Managerial courses will be an advantage• CISSP, CISM or equivalent Information Security qualification or relevant proven working experience Experience: • Manager track record of 5 years on more with at least 3 years in relevant sector / industry• Experience in designing and implementing organisation wide information security framework.• Experience in managing and implementing information security projects.• Exposure to managing external vendor/supplier relationships and service level agreements• Understanding of general regulatory requirements in the telecom industry• Advanced working understanding of the information technology environment of a telecom company.• Experience in Governance, Enterprise Risk Management and Compliance.• Worked across diverse cultures and geographies advantageousKnowledge:• Security systems such as DLP, Antivirus• Security standards • Telecommunication technologies – Good understanding of the Mobile Network and related technologies• Good understanding of relevant IT protocols such as FTP, SNMP, LDAP, HTTP, SOAP, XML, XHTML etc.• Systems architecture & design.• UNIX & Linux operating systems• Good knowledge of IP technologies• Knowledge of Planning and optimisation principles and methodologies• Exposure and sensitivity to customer facing issues (marketing, sales etc.), and understanding the implications thereof• Business acumen• Knowledge of: ISO9000, 9002, Six Sigma, TMM, CMMi Business intelligence best practices and standards Project management and Project office support and best practice MTN Shared services and application strategies• Understand system structure and architecture• Knowledge of legislative requirements (highly regulated environment)• Understanding of the end-to-end business• Telecommunication sector knowledge (Now and Future)• MTN product and services• Core network knowledge would be advantageous (GSM, UMTS, LTE)