Senior Manager/ Lead, Group CFS Transformation

Responsibilities

Shape and deliver GCFS's strategic transformation agenda, translating enterprise priorities into measurable business outcomes.Partner senior leadership to define future-state operating models, organisation design and transformation roadmaps.Lead high-impact transformation initiatives across customer, workforce, operations, channels and technology.Drive portfolio prioritisation, value realisation and executive decision-making across strategic programmes.Develop business cases, performance insights and strategic recommendations to support critical investment decisions.Lead customer journey, service model and operating model redesign to improve growth, productivity and customer experience.Drive change, organisational readiness and workforce transformation to embed sustainable outcomes.Engage senior stakeholders and external advisors to deliver complex cross-functional transformations.Build and lead a high-performing transformation team while strengthening enterprise transformation capabilities and governanceRequirement:Solid experience in management consulting, strategy, transformation or operating model design, preferably within financial services or large complex organisations, holding a senior role.Proven track record leading enterprise-wide transformation programmes and delivering measurable business outcomes.Strong strategic thinking, structured problem solving and hypothesis-driven analytical skills.Experience in operating model design, organisation effectiveness, customer journey transformation and change delivery.Exceptional stakeholder management and influencing capabilities, with the ability to engage senior executives and drive alignment across diverse stakeholders.Strong executive communication, storytelling and presentation skills.Experience with leading consulting firms will be viewed favourably.Relevant certifications in project management, change management or process improvement are an added advantage