Senior Manager/Manager, Venue Operations (National Stadium)

As part of the Venues team and reporting to the Venue Lead, the position of Senior Manager/Manager will play a key role in managing the National Stadium, both day-to-day and during event operations. Working closely with stakeholders, clients, partners and the community at large, the successful candidate will support and lead the team to deliver the operations of the venue for the benefit of the public, artistes, hirers and promoters.Key Focus Areas:Event DeliveryEvent PlanningCustomer Experience (Client and Guest)Risk, Security and Safety ManagementBest Practice and LearningTeam Accountability and line managementRoles & ResponsibilitiesVenueWork closely with promoters/hirers to understand their needs and the nature of the event, to provide support and a clear understanding of the venues in order to deliver all events successfully for both The Kallang and the promoters/hirersSupport the Venue Lead with venue operations plans, venue handover exercise; ensuring input and support from various partners and a coordinated plan for the management of the venueWork on operational and service checklists alongside venue lead. Ensure these are completed thoroughly, with attention to detail focusing on service led issues and a drive for continuous improvementEnsure all relevant commercial obligations are appropriately managed and delivered, so as to deliver maximum value for The Kallang and the promoters/hirersEffective and efficient management of all staff working within the department, ensuring a high level of service deliveryWork alongside the facilities management team to ensure the venue readiness for event day. This includes regular checks on cleanliness and maintenance to ensure the highest standards are metEnsure The Kallang Group meet all contractual Key Performance Indicators (KPIs) related to venue operationsReview and work on venue SOPs with venue leadServe as the deputy to venue leadEventsSupport the team in the planning of events within the venue, ensuring every event has a comprehensive operations plan of an international standardWork closely with our partners, clients and the various government authorities to ensure all license requirements are achieved and adhered to, allowing event business to run smoothlySupport team members (Event Manager) with event day operations, being proactive at all times but retaining strong decision-making skills and reactive management as neededReview and be a part of all necessary event planning and operations resources, literature, guidelines, and reports with venue leadHealth and SafetyAlways treat the safety of staff, artistes and public as the highest priorityEnsure that the venue is always run in a safe and orderly manner, in compliance with the conditions of the licenses, policies, fire and building regulations and Health & Safety requirements. Implement best practice to outperform the above standards whenever possibleClients and StakeholdersDevelop and maintain excellent relations and communication levels with internal and external partners and stakeholdersDevelop and maintain excellent relationships with clients, promoters and production companiesDevelop and maintain excellent relations with government authorities and licensing departmentsCustomer CareEnsure the team delivers exceptional and consistent levels of service, customer care and customer satisfaction in line with KPIsProactively implement strategies designed to ensure that customers are always served to the highest standards in customer care and that best practice operational and service standards are achievedFinance & ReportingEnsure compliance with all financial and related policies and proceduresEnsure reports and event documents are delivered in a timely manner and in accordance to the venues policies and proceduresHuman ResourcesEnsure all staff (both full and part time) are punctual, in appropriate attire and are compliant with corporate behaviour and working guidelinesEnsure all human resource policies and procedures are adhered to.Undertake regular performance reviews of staff within the department include direct line management of staffCompany and GeneralIncorporates an innovative and evolving approach to operations of the venue, whilst focusing on attention to detail, for instance in terms of event delivery, venue and facility management and client relationshipWork with the sales/commercial department to prepare quotes, advise clients, manage expectations and set operational guidelines for clients and events held at the venueMaintain an up to date knowledge of sporting and entertainment industry activities and other events and venues in the regionTo ultimately provide all stakeholders, partners and patrons with the best experience for every event held at The KallangRequirementsBachelor’s degree or better from an accredited college or university is preferred but not essentialMinimum of five (5) years’ experience within event operations and planning, or the management of an arena, major stadium or mixed entertainment environmentProven industry experience, with a major events backgroundStrong relationship management skills and experience in positive, developmental leadership and training of teamsStrong attention to detail and thorough planning and organisational skillsAbility to effectively handle and resolve customer (client and guest) requirementsProven ability to work in a high-pressured environment, with competing priorities, stakeholders and deadlinesA strong understanding of customer needs and driversProficiency with Microsoft Office productsStrong oral and written communication, proficient in EnglishInformationIf you are facing issues submitting your application through Linkedln, please email us your resume at recruit@thekallang.com.sg with the job title. Only shortlisted candidates will be notified.The level of appointment will depend on the qualifications and experience of the candidate.For more information on The Kallang Group, refer to www.thekallang.com.sg