Senior Manager, Microenterprise Accelerator Program

https://myjobs.adp.com/palmettogoodwill/cx/job-listing?keyword=Senior%20Manager,%20Microenterprise%20Accelerator%20ProgramJob DescriptionSummaryResponsible for developing, planning, coordinating, implementing, and managing Palmetto Goodwill's Microenterprise Accelerator Program which provides a 13-week training program for individuals interested in starting or scaling small businesses. Manages program with a high degree of complexity, accountability for program expenditures, and outcomes/spending reporting to funders. The Senior Program Manager is expected to meet multiple goals and objectives laid out by funding partners and leadership team. Effectively plans, executes, and manages revenue and expense budgets for the assigned programs, as well as managing the areas of Program Development; Program Implementation; Program Management; and Programmatic and Financial Compliance.Essential Duties and ResponsibilitiesProgram DevelopmentAssists with researching best practices, developing key partnerships across Palmetto Goodwill’s service area, and reporting innovating practices to the funder.Co-develops the proposal for continuing services to include budget development and service planning.Monitors market trends, participant data, and prospect participant data based on population and geography-specific data to help guide conversations and inform decisions regarding program implementation, program expansion, and program management.Program ImplementationLearns all governmental regulations that apply to program operation and fiscal management, potentially including federal programmatic and fiscal compliance regulations.Trains team members and performs quality checks to ensure uniformity of compliance with regulations, policies, and proceduresTrains team members and performs quality checks to ensure high quality participant experiences.Program ManagementLeads a high‐performing team to support clients in achieving their full potential through training, supportive services, and job placement. Oversees the work of assigned program staff.Monitors and measures program effectiveness utilizing metrics and scorecards.Maintains a strong knowledge of grant regulations and relevant information, including funding allocations, processes, laws, rules, and regulations.Supports uniformity of regulations/policies/procedures, quality client experience, high standard across all programs.Tracks and reports on the effectiveness and efficiency of all assigned programs, including data collection including Mission Impact Data Analytics for all assigned programs.Responsible for assigned program reporting to funders and governmental agencies.Builds and strengthens relationships with funders and stakeholders including Goodwill Industries International.Establishes credibility with funders through accurate, on-time reporting, as well as meeting or exceeding program metrics.Programmatic and Financial ComplianceReviews timekeeping records and associated participant payments to ensure accuracy of payments to participants.Works with Director of Mission Services to develop the program budget, monitor and report spending and spending projections, and maintain ratios of administrative and operations costs in comparison to direct participant expenditures. Supervises data collection including Mission Impact Data Analytics for all assigned programs.Responsible for programmatic compliance and finance audits.Prepares for and participates in all internal and external programmatic audits. Completed any required responses and actions plans requested as a result of the programmatic or fiscal audits.OtherComplies with all agency policies, procedures, and safety standards throughout all work areasPerforms other job-related tasks and duties as assigned.Location(s)2150 Eagle Drive Building 100, South Carolina 29406, United StatesRequirementsEnthusiasm for the mission of the organization.Proven record of experience, high achievement, and success in the fields of large-scale program development, program implementation, program management, and programmatic and financial compliance.Five years of experience managing service delivery in multiple jurisdictions to meet established goals and metrics for those jurisdictions.One year of experience in leading small business development activitiesOne year of experience in managing complex programs serving a large geographic area.Ability to read and interpret complex documents, such as grant contracts, safety rules, program requirements, operating and maintenance instructions, procedure manuals, etc.Ability to research from various sources (including internet); gather and analyze data as it relates to program development, program implementation, program management, training requirements, compliance guidelines, etc.Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Write reports and correspondence for a variety of audiences including funders, leadership, program partners and community agencies, and team members.Knowledge of fiscal program management including the ability to build budgets, develop spending plans and monitor fiscal activity against an established budget or spending plan.Ability to multi-task effectively; set priorities; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.Meet deadlines; be self-directed and able to work autonomously/independently as needed.Thrive in a dynamic, fast-moving environment and select team members who also thrive in this environment.Work effectively across the organization to build and maintain working relationships, processes and systems that facilitate excellence in program delivery and organizational teamwork.Multi-cultural sensitivity; ability to demonstrate a sensitivity and awareness of diversities in people and cultures.Demonstrated leadership and management ability and experience.Strong time management skills, with focus on the ability to handle multiple project needs simultaneously.Excellent written, verbal, and interpersonal communication skills.Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.High attention to detail and accuracy.Company DescriptionPalmetto Goodwill is a dynamic, mission-driven organization dedicated to transforming lives through the power of work, with a long-standing presence in Lower South Carolina since 1979. The organization empowers individuals facing barriers to employment by providing skills, resources, and support to help them build sustainable careers. Team members collaborate across retail, operations, administration, and social services in a diverse, inclusive environment that values innovation, teamwork, and compassion. Community support through donations, financial contributions, and shopping in Goodwill stores enables Palmetto Goodwill to continue its mission of helping people achieve their full potential through the dignity of work. Employees are encouraged to grow professionally in a nurturing, purpose-driven workplace where their talents are respected and developed.Role DescriptionThe Senior Manager, Microenterprise Accelerator Program is a full-time, on-site role based in Hanahan, SC, responsible for leading and expanding a program that supports emerging microentrepreneurs and small businesses. This role oversees program design, implementation, and evaluation, including developing curricula, workshops, and coaching models that help participants build sustainable enterprises. The Senior Manager manages day-to-day operations, including staff supervision, participant intake, scheduling, and reporting, while ensuring program goals align with Palmetto Goodwill’s mission and strategic priorities. The role builds partnerships with local businesses, community organizations, and funders to increase resources, referrals, and visibility for the Microenterprise Accelerator Program. The Senior Manager monitors program metrics and outcomes, prepares regular performance reports, and recommends improvements, while actively engaging in community outreach and representing Palmetto Goodwill at events and meetings.QualificationsDemonstrated experience in program management or nonprofit leadership, including planning, execution, monitoring, and improvement of community or economic development initiatives.Strong background in small business support, entrepreneurship, or microenterprise development, with the ability to coach and mentor individuals launching or growing businesses.Proficiency in stakeholder and partnership management, including building relationships with community organizations, funders, educational institutions, and local businesses.Skilled in data analysis, reporting, and outcome measurement to track program performance, evaluate impact, and inform strategic decision-making.Excellent communication, presentation, and facilitation skills to deliver workshops, engage diverse participants, and collaborate with cross-functional teams.Experience supervising staff or volunteers, with the ability to foster an inclusive, collaborative, and mission-oriented work environment.Knowledge of workforce development, economic empowerment, or social services practices, particularly for individuals facing barriers to employment.Bachelor’s degree in business, nonprofit management, public administration, social work, or a related field; advanced degree or relevant certifications are a plus.