Senior Manager - Operations

About the Company:Snabbit is building the future of on-ground service operations by solving for high-quality, reliable workforce supply at scale. We operate at the intersection of demand, supply, and operational excellence, enabling seamless last-mile execution.About the Role:As the Senior Manager – Operations, you will be responsible for ensuring seamless day-to-day functioning across clusters, scaling new hoods, and building a strong supply base while maintaining world-class service standards. This role offers a unique opportunity to lead in a high-growth, category-creating startup and deliver real impact on both business scale and customer experience.Responsibilities:Operational LeadershipLead and manage a multi-layered team of Regional Cluster Manager (RCLMs) and Cluster Manager (CLMs) to ensure end-to-end operational excellence.Build a strong execution framework for daily city operations including booking loss reduction, Estimated Order Bridge (EOB) tracking, utilization monitoring, de-allocation control, and issue resolution.Scaling New MarketsDrive cluster and hood launches by ensuring readiness across manpower, training, logistics, and on-ground execution.Partner with cross-functional teams to guarantee seamless rollout and scalability of new Zones.People & Supply ManagementOwn the performance management, and retention of service experts at hood and cluster levels.Implement robust attrition control mechanisms and foster a culture of accountability, agility, and ownership among teams.Process Excellence & MetricsTrack and manage critical operational KPIs (TAT, utilization, supply-demand match, service quality, and customer satisfaction).Identify gaps and implement process improvements, automation, and SOP standardization to drive efficiency and scalability.Stakeholder ManagementWork closely with central operations, product, and leadership teams to align on priorities, resolve bottlenecks, and deliver consistent customer experiences.Provide weekly business reviews with insights, risks, and action plans to drive city-level operational success.Qualifications:6–10 years of experience in city/cluster operations, logistics, or last-mile delivery. Startup or hyper-growth environment exposure is a strong plus.Proven track record of leading large, multi-layered teams and driving outcomes in complex, fast-paced environments.Strong problem-solving and decision-making skills, with the ability to balance short-term firefighting and long-term process building.Data-driven mindset with expertise in using dashboards, metrics, and analytics to monitor performance and drive improvements.High energy, ownership mindset, agility, and resilience to thrive in a dynamic and rapidly evolving startup ecosystem.Required Skills:Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment.Preferred Skills:Experience in a startup environment.Familiarity with operational metrics and KPIs.Apply Here - https://forms.gle/LPf23d1FA51vgcZi9