Senior Manager - Operations | Development Sector | Gurgaon-Onsite

About Outline IndiaOutline India is a leading research and data organization working across India and South Asia. We partner with global institutions such as the World Bank, UNICEF, Mastercard Foundation, and GSMA to deliver large-scale field research, impact evaluations, and policy studies.You will be the single point of accountability for making sure our projects run smoothly, on time, and within budget – from internal operations to field deployment to close-out.Walkin interviews are open from 7th Sep'26 onwards between 9:30-11am at our Gurgaon OfficeRole Indicators:🎯What You Will Own1. Operating Model & Process LeadershipDesign and implement the end-to-end operating model: how projects move from win → planning → field deployment → delivery → close-out.Define and enforce SOPs across finance, HR, admin, and field operations.Identify bottlenecks and redesign workflows to improve speed, cost-efficiency, and reliability.Build dashboards and reporting system so leadership always has visibility on timelines, costs, risks, and quality.2. Field Operations & Vendor EcosystemOwn field operations: data collection operations, and quality control mechanisms.Develop field scopes of work, operational plans, budgets, and vendor contracts in coordination with project teams.Negotiate field budgets and vendor costs; approve payments, invoices, and reimbursements in coordination with Finance.Build and manage a reliable network of field partners, agencies, and freelancers across states.3. Finance, HR & Admin OversightWork closely with Finance to ensure sound project budgeting, cost tracking, and compliance.Oversee HR operations: records, attendance, payroll inputs, policy updates, and basic compliance.Lead hiring and performance management for your team (ops, field ops, HR/admin).Drive culture initiatives that reinforce ownership, discipline, and follow-through.🔎What We're Looking For11+ years of experience in operations-heavy roles (operations management, field operations, or program operations) in research organizations, NGOs, development sector, consulting firmsProven track record of building or transforming operating models, not just running existing processes.Experience leading teams of 30-40 staff and managing budgets and vendors at scale.Strong proficiency in Excel/Google Sheets and operational reporting; comfort with data-driven decision-making.Excellent communication, negotiation, and stakeholder management skills.Comfortable working in ambiguity, making judgment calls, and driving cross-functional execution.📍 Delhi/NCR | Full-time | On-site💼 Experience: 11+ Years💰 Up to ₹16 LPA (based on skills and domain experience - primarly social sector only)📩 Apply: hr@outlineindia.com