Senior Manager - Shipping Line

Job Title: Senior Manager – Shipping LineLocation: The Thar Dry Port – ICD Jaipur (Hirnoda), RajasthanJob PurposeTo develop, strengthen, and manage strategic relationships with shipping lines, NVOCCs, port terminals, and other logistics stakeholders to maximize EXIM container volumes through ICD Jaipur (Hirnoda). The incumbent shall drive commercial growth by securing new shipping line partnerships, increasing import/export business, optimizing rail connectivity with gateway ports, and ensuring world-class customer service through seamless coordination between commercial and operations functions.Key Responsibilities1. Shipping Line Business DevelopmentDevelop strategic business relationships with major shipping lines, NVOCCs, port operators, freight forwarders, and MLOs.Increase container throughput (import, export, and empty) through ICD Jaipur.Identify and onboard new shipping line principals for regular ICD services.Promote ICD Jaipur as the preferred inland logistics hub for North India.Prepare annual shipping line business plans and growth strategies.Conduct regular customer visits and commercial presentations.2. Commercial & Revenue GrowthNegotiate commercial agreements, handling tariffs and long-term business contracts.Drive sustainable revenue growth while maintaining profitability.Develop customized commercial packages for strategic customers.Monitor business contribution from each shipping line and recommend growth initiatives.Prepare annual revenue budgets and achieve business targets.3. Shipping Line Relationship ManagementServe as the Key Account Manager for all assigned Shipping Lines.Conduct monthly and quarterly business review meetings.Ensure prompt resolution of operational and commercial issues.Maintain high customer satisfaction and long-term partnerships.Handle escalation management for critical customer issues.4. Port & Rail CoordinationCoordinate with gateway ports, including:MundraPipavavHaziraNhava Sheva (JNPA)Coordinate with CONCOR, private train operators, and railway authorities.Ensure smooth rail rake planning and container evacuation.Monitor rail transit performance and turnaround time.Improve train utilization and reduce detention.5. Operational CoordinationCoordinate with Operations, Yard Planning, Rail Operations, Documentation, Billing, and Customs departments.Ensure timely movement of:Export ContainersImport ContainersEmpty ContainersReefer ContainersHazardous CargoODC / Project CargoMonitor container dwell time.Ensure achievement of customer SLAs.6. Business ExpansionIdentify new EXIM clusters across Rajasthan and adjoining states.Develop business from:Industrial AssociationsExport Promotion CouncilsManufacturing CompaniesLarge Export HousesAutomobile SectorEngineering SectorMarble & Stone IndustryTextile IndustryAgro ExportsCoordinate with Sales & Marketing teams for customer acquisition.7. Market IntelligenceStudy competitor ICDs and CFSs.Monitor competitor tariffs and services.Identify emerging trade lanes and shipping opportunities.Recommend strategic business initiatives.8. Commercial MIS & Performance MonitoringPrepare daily, weekly, and monthly MIS.Monitor:TEUs handledShipping line-wise businessCustomer-wise businessRevenueProfitabilityMarket shareContainer dwell timeEmpty inventoryPresent performance reports to management.9. Contract & Compliance ManagementEnsure compliance with agreements signed with Shipping Lines.Coordinate with Finance for:BillingCredit ControlCollectionReconciliationEnsure adherence to customs regulations, port policies, and company SOPs.10. Team LeadershipLead and mentor the Shipping Line Business team.Define KPIs and monitor team performance.Develop customer-centric work culture.Conduct periodic performance reviews and training.Key Performance Indicators (KPIs)Business GrowthAnnual TEU GrowthNew Shipping Line AppointmentsNew Customer AcquisitionIncrease in Rail VolumeEmpty Container Business GrowthFinancialRevenue AchievementGross MarginEBITDA ContributionCollection EfficiencyBudget AchievementOperationsTrain UtilizationContainer Dwell TimeAverage Turnaround TimeSLA ComplianceContainer Inventory AccuracyCustomerCustomer RetentionCustomer Satisfaction ScoreComplaint Resolution TimeContract Renewal RateQualificationMBA (Marketing / International Business / Logistics / Supply Chain)Graduate in Commerce, Management, Logistics, or Engineering.Certification in shipping, port management, or supply chain will be an added advantage.Experience12–18 years of experience in the shipping line, port, ICD, CFS, or logistics industry.Minimum 5 years in a leadership role managing a shipping line business.Strong network with shipping lines, port authorities, and logistics stakeholders.Experience in rail-linked ICD operations will be preferred.Technical CompetenciesShipping Line OperationsEXIM ProceduresCustoms RegulationsRail LogisticsPort OperationsContainer Inventory ManagementCommercial NegotiationTerminal Operating Systems (TOS)ERP SystemsAdvanced Microsoft Excel & MISData Analysis & Business ForecastingBehavioral CompetenciesStrategic ThinkingBusiness DevelopmentCustomer Relationship ManagementLeadership & Team BuildingCommercial AcumenNegotiation SkillsDecision MakingAnalytical AbilityStakeholder ManagementProblem SolvingCommunication & Presentation SkillsResult OrientationAuthorityNegotiate commercial terms within delegated authority.Recommend tariff revisions and commercial agreements.Approve customer service recovery actions within policy limits.Recommend strategic partnerships and business expansion initiatives.Lead cross-functional projects to improve operational efficiency and customer experience.Success ProfileA successful incumbent will consistently increase container volumes through ICD Jaipur, strengthen relationships with shipping lines and logistics partners, enhance rail connectivity with gateway ports, improve customer satisfaction, and contribute significantly to the commercial growth and market leadership of The Thar Dry Port.