Senior Manager, Technology Consulting, Customer Experience, CRM & AI Transformation

KPMG is more than a professional services Firm, collectively employing more than 276,000 people all over the world. It is a family of creative problem solvers who are making a difference! We see a world of opportunities – one where enterprises and individuals have the insights they need to succeed. We Inspire Confidence and Empower Change!Find Opportunity everywhere with KPMG!We are seeking a Senior Manager to join our Technology & Transformation practice and lead large-scale Technology Consulting, Customer Experience (CX), CRM, AI, and business transformation programs across multiple industries. This leadership role requires a combination of strategic advisory capabilities, technology consulting expertise, transformation delivery experience, and strong executive stakeholder management skills. Key ResponsibilitiesLead complex technology, customer experience, CRM, and AI transformation initiatives, helping clients design and implement strategies that deliver measurable business value.Serve as a trusted advisor to senior executives, shaping transformation roadmaps, operating models, and customer-centric business strategies.Manage and grow key client relationships, identifying opportunities to expand engagements and deliver lasting impact.Lead multidisciplinary consulting teams, fostering collaboration, mentoring talent, and ensuring successful delivery across multiple engagements.Drive business development activities, including proposal development, thought leadership, and go-to-market initiatives.Candidate ProfileBachelor's degree in Business Administration, Information Systems, Engineering, Computer Science, Marketing, or a related field. A Master's degree or MBA is considered an asset.10+ years of experience in Technology Consulting, Management Consulting, Digital Transformation, Customer Experience, CRM, or related fields.Proven experience leading large-scale business and technology transformation programs for enterprise organizations.Strong understanding of customer experience, customer engagement, CRM, digital channels, and operating model transformation.Experience advising senior stakeholders and building trusted relationships at C-suite level.Demonstrated success in business development, proposal management, and account growth.Understanding of Artificial Intelligence, Generative AI, Intelligent Automation, and Data & Analytics, and their application to business transformation.Excellent leadership, communication, stakeholder management, and problem-solving skills.Experience with leading technology platforms such as Microsoft Dynamics 365, Salesforce, Adobe or similar solutions will be considered an asset.Preferred ExperiencePrevious experience in a Technology Consulting, Big Four, or leading professional services environment.Experience delivering customer-centric, CRM, AI, digital, or enterprise transformation programs.Experience across Banking, Telecommunications, Retail, Utilities, or other customer-intensive industries.Relevant certifications in Agile, Project Management, Cloud Technologies, AI, CRM Platforms, or Business Analysis.What We OfferThroughout your journey within KPMG Greece enjoy the following advantages:Engage in ongoing, structured training sessions to enhance your soft and technical business skills, such as professional qualifications.Collaborate with a diverse and skilled team of professionals on a wide range of projects for prestigious clients.Gain exposure to the KPMG Global Network and the opportunity to work alongside individuals from across the globe.Experience flexibility and well-being initiatives, engage in ESG activities, and participate in team-building events.Access a competitive compensation and benefits package.Employee Value PropositionYour insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that will last you a lifetime and be recognized for the impact you make.Do work that matters! Every day, in ways big and small, make a meaningful and positive difference for clients, people and the communities we serve. Help us create opportunity in a world of increasing complexity.Come as you are! Your unique experiences and perspectives belong here. Both individually and as a team, you will understand and value the differences that lead to stronger insights and innovation.Thrive with us! Build relationships with colleagues who take care of each other. You will have the KPMG community at your side, providing the support you need to be at your best and create opportunities for yourself and others.Learn for a lifetime! Grow your own way in an environment where learning is continuous. Feed your curiosity, work with the best on emerging practices and technologies, and gain an advantage for life.Make your mark! Your aspirations and initiative make KPMG better. Wherever you work, be recognized for the impact you make, the leadership you show, and the success you create with others.Want to know what life at KPMG truly feels like? Meet our people, hear their stories, and see how doing work that matters create real impact. Explore our Meet our People section—where our people share their unique stories and insights, creating opportunities for themselves and helping build a better future for all.Apply now for a career at KPMG in Greece!