Senior Manager Technology - Retail

Role Purpose The Senior Manager – Retail Operations & Technology is responsible for overseeing end-to-end retail store operations while driving digital transformation and technology enablement across the retail ecosystem by providing technical solutions, strategy in alignment with business goals. This role ensures seamless integration between business operations and technology platforms (POS, ERP, e-commerce), optimizing performance, customer experience, and profitability.Key Responsibilities1. Retail Operations ManagementOversee daily operations of retail stores (sales, inventory, merchandising, staffing)Drive operational excellence and standardization across locationsMonitor store KPIs (sales, conversion, shrinkage, footfall)Ensure compliance with SOPs, audits, and regulatory requirementsOptimize store processes to improve efficiency and customer experience2. Technology & Digital TransformationLead implementation and optimization of retail systems including:POS / Store CommerceERP systems like Dynamics 365 Finance and OperationsE-commerce and omnichannel platformsDrive adoption of digital tools across stores and operationsPartner with IT teams on system enhancements, integrations, and upgradesEvaluate and implement new retail technologies (AI, analytics, automation)Leverage Microsoft Power Platform for reporting and process automation3. Stakeholder & Team ManagementLead cross-functional teamsManage external vendors and system partnersTrain and mentor store managers and functional consultantsAct as a bridge between business stakeholders and technical teams4. Data, Analytics & ReportingTrack and analyze key metrics using dashboards (e.g., Power BI)Drive data-based decision-makingEnsure data accuracy across systems (POS, ERP, inventory)Present performance insights to senior leadership5. Project & Change ManagementLead retail transformation and system implementation projectsManage budgets, timelines, and risksDrive change management and user adoption initiativesEnsure smooth rollout of new processes and technologiesRequired Qualifications & Experience Bachelor’s or Master’s degree in Business, Retail Management, IT, or related field10–15+ years of experience in retail operations and/or retail technologyStrong experience with retail systems like Microsoft Dynamics 365 Commerce or similar platformsDeep understanding of retail business processes (store ops, merchandising, supply chain)Proven leadership and stakeholder management skillsExperience in large-scale retail transformationsCore Competencies Retail Store OperationsStrategic thinking & executionLeadership & team managementBusiness-technology alignmentProblem-solving & decision-makingChange managementKey Performance Indicators (KPIs) POS uptime – Availability of Store Commerce / POS systemsOn-time delivery (%) – % of milestones delivered as per project planSLA adherenceRequirement coverage – % of business requirements successfully implementedPerformance improvements (POS speed, batch jobs, sync time)SOPs and policies compliance