Senior Manager – Tower lead(L&D) - Bangalore - GO/JC/4522/2026

Job Title: Senior Manager – Tower lead(L&D) - BangaloreJob Location: BangaloreWork Model: Mandatory Work from OfficeCandidate ExpectationsTotal and Relevant work Experience of 12+ Years in Learning and Development.Candidate Location - Anywhere in IndiaCandidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)Education and CertificationQualification: Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.Detailed Job Description Demonstrated experience managing L&D teams, client stakeholders, service performance, escalations, controls and operational transformation.

Strong understanding of the learning lifecycle, including needs intake, curriculum and catalogue administration, scheduling, enrolment, delivery coordination, attendance, completion, evaluation and records management. Working experience with enterprise learning platforms such as Cornerstone OnDemand, SuccessFactors Learning, Workday Learning, Oracle Learning or equivalent, along with case management and reporting tools. Experience with transitions, knowledge transfer, operating model design, SOP development, readiness assessment, go-live and stabilization for new or expanding accounts. Knowledge of learning data governance, mandatory and compliance training administration, audit controls, vendor coordination and learner experience management. Advanced analytical, reporting and presentation skills, including effective use of Excel and dashboards for operational decision-making. Excellent verbal and written communication, executive presence, negotiation, problem-solving and stakeholder management skills.ResponsibilitiesOwn end-to-end delivery of learning operations covering learning request intake, course and session setup, scheduling, enrolment, nomination management, learner communications, attendance, completion tracking, evaluation support, certification administration and learning records. Ensure accurate and timely administration of virtual, classroom, blended and digital learning programs, including calendars, logistics, instructor coordination, materials, venues, roster changes and post session closure. Govern LMS and learning technology activities such as catalogue and curriculum maintenance, assignment administration, user and access support, data uploads, testing, issue resolution, content publishing and platform reporting.Partner with transition, solution, technology and client teams to support process discovery, knowledge transfer, SOP creation, control design, work allocation, readiness reviews, go-live and stabilization for the new account.Deliver agreed SLAs, KPIs, quality and productivity targets; establish performance routines, capacity plans, workload balancing, quality checks, root-cause analysis and corrective or preventive actions.Lead, coach and develop team managers, team leads, learning administrators, coordinators and analysts; build skill matrices, cross-training, succession plans and a culture of ownership, learner focus and continuous improvement.Act as the primary tower contact for client L&D, HR, business leaders, instructors, vendors, procurement, finance, HRIS and technology teams; manage governance, escalations, priorities, dependencies and action closure.Maintain documented approvals, learner data confidentiality, access controls, audit evidence, records retention, mandatory learning controls, vendor service tracking and business continuity readiness.Provide reporting on volumes, backlog, ageing, learner participation, completion, satisfaction, service performance and vendor outcomes. Drive standardization, automation, self-service, knowledge management and process improvement.Proven ownership of end-to-end learning administration, coordination, LMS operations, learner support, reporting and vendor management in a complex, multi-country environment. Key SkillsLearning and Development, L&D, Learning, Development, HRO process, learning strategy, Learning programs, Instructional Design, Career development.Other RemarksOpen to work in global timingDocuments Mandatory- Personal, Academic and professional