Senior Manager - VCP (Vehicle Control Points) & Screening Operations

The Senior Manager, VCP & Screening Operations leads QIC's specialist screening and enhanced-security capability across vehicle access control points, pedestrian screening locations, event venues (applicable to public realm), asset openings and heightened security operations.The role is accountable for the design input, readiness, mobilisation, performance and assurance of vehicle scanning, baggage X-ray, walk-through and hand-held metal detection, personal search, vehicle inspection, restricted-item control and secondary-screening arrangements.The role holder ensures that scanning and screening operations are risk-based, regulatorily compliant, operationally efficient and aligned with QIC's guest experience, workforce access and city security objectives.ResponsabilitiesLead the strategic development, operational planning, rollout and assurance of QIC's scanning and screening capability across fixed VACPs, mobile scanning assets, pedestrian screening locations, event venues and elevated threat level security deploymentsProvide technical and operational leadership for vehicle X-ray scanning, mobile scanning, vehicle inspection, secondary search and VACP operations, including equipment capability, throughput, staffing model and operational constraintsPlan and oversee walk-through metal detection, hand-held metal detection, baggage X-ray, bag search, personal search and secondary-screening arrangements across permanent, temporary and event-based deploymentsOwn the governance, management and execution of restricted-item controls across permanent and temporary screening operationsDevelop and implement risk-based screening uplift strategies that support major events, VIP/VVIP activity, asset activations and heightened threat conditions, ensuring security capabilities are scalable, proportionate and operationally effectivePlan and coordinate cross-functional readiness across assets, city leadership, operational stakeholders and delivery partners to ensure infrastructure, workforce, technology and support requirements are ready to activate scanning and screening operations at scale across a complex geographical landscapeCoordinate specialist security support requirements, including K9 capabilities, government interfaces and technology teams to ensure effective operational readiness and deliveryEnsure incidents, exercises, audits and live deployments drive SOP updates and future planning improvementsManage the scanning asset lifecycle, using operational and maintenance data to inform replacement planning, preventative maintenance programmes, fleet health and operational readinessMaintain operator authorisations, specialist training, refresher requirements and equipment competence recordsProvide operational input into procurement, design changes and future scanning technology requirementsManage contractor performance against KPIs, SLAs, manpower plans, technical obligations and readiness requirementsRaise, track and close NCRs, corrective actions and repeated performance failuresLead site inspections, readiness checks, audits and operational reviews to verify deployment readiness, contractor performance and compliance with approved operating requirementsIdentify operational, commercial and capability gaps, agree corrective actions with contractors, vendors and internal stakeholders, and support the Director in scaling the capability through commercially viable delivery modelsWork with City Ops Verticals, Event Operators, Asset Owners/Operators and Delivery / Development (construction coordination). Align scanning operations with workforce access, vehicle access, guest flows and asset operating requirementsProvide expert advice on scanning design, operational constraints, guest impact and threat-based deployment requirementsProduce readiness, performance, incident, restricted-item and improvement reportsRequirementsBachelor's degree or equivalent recognised qualification in Security Management, Security and Risk Management, Aviation Security, Emergency Management Operations Management or a related disciplineExtensive experience planning and leading vehicle and individual screening operations in complex, high-volume, geographically dispersed or high-risk environmentsPractical leadership experience with vehicle X-ray scanning, mobile scanning, vehicle inspection, secondary search, fixed VACP operations and restricted-item controlsExperience planning and managing walk-through metal detection, hand-held metal detection, baggage X-ray, bag search, personal search and secondary screening across permanent and temporary deploymentsExperience in airports, border security, critical infrastructure, large public venues, giga-projects, government facilities or national-security operating environmentsStrong experience managing specialist security contractors, KPI and SLA performance, NCRs, corrective actions, audits, operational readiness and value-for-money challengeProven ability to lead live operations during high-attendance periods, major events, VIP/VVIP activity and elevated threat conditionsDemonstrated ability to operate within a complex stakeholder environment, balancing competing priorities and expectations to achieve strategic and operational outcomes