Senior Network Engineer

Position: Senior Network EngineerLocation: Saudi ArabiaWork Mode: OnsiteJoining Requirement: Immediate Joiners or candidates with a short notice period onlycurrently based in KSA.Experience Required: Minimum 15+ years of experience in IT Infrastructure and Network Operations, including 5+ years in leadership or managerial roles managing large-scale infrastructure teams. Experience working within Managed Services or large enterprise environments is mandatory.Language RequirementsArabic (Mandatory)English (Mandatory)Nationality PreferenceTop PrioritySaudi NationalsArabic-speaking candidates from any nationalityOther CandidatesCandidates from other nationalities are welcome to apply, provided they are fluent in Arabic and EnglishPosition SummaryWe are seeking an experienced Senior Network Engineer to manage and lead enterprise IT infrastructure operations across Data Center (Azure and On-Premises) and Network Infrastructure environments.The ideal candidate will possess deep technical expertise, strong operational leadership capabilities, and a strategic mindset to drive innovation through AI, Generative AI, and Agentic AI-enabled IT Operations.This role is responsible for ensuring infrastructure availability, service reliability, SLA compliance, security, operational excellence, and continuous improvement across enterprise environments.Key ResponsibilitiesInfrastructure OperationsLead end-to-end operations of:Data Center Infrastructure (Azure & On-Premises)Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)Responsibilities include:Ensuring high availability, performance, scalability, and reliability of infrastructure servicesManaging proactive monitoring, incident management, problem management, and Root Cause Analysis (RCA)Maintaining operational readiness and capacity planning for critical systemsService Delivery & Operations ManagementEstablish and maintain service levels aligned with business requirementsMonitor and achieve SLA, OLA, KPI, and uptime targetsLead major incident management and service restoration activitiesEnsure adherence to ITIL processes and service management best practicesDrive operational governance and continuous service improvement initiativesSecurity & ComplianceEnsure enterprise infrastructure complies with security and regulatory requirementsImplement and maintain network security controls, access management, and infrastructure hardeningSupport disaster recovery, business continuity, and risk mitigation strategiesStakeholder & Customer ManagementAct as the primary interface between business stakeholders, customers, and infrastructure teamsBuild and maintain strong relationships with customers and senior leadershipPresent operational reviews, service reports, and improvement plans to executive stakeholdersManage escalations effectively and ensure high customer satisfactionTeam LeadershipLead, mentor, and develop multidisciplinary infrastructure teamsManage workforce planning, performance management, coaching, and succession planningFoster a culture of accountability, innovation, collaboration, and operational excellenceAI & AutomationDrive adoption of AI, Generative AI, and Agentic AI technologies within IT OperationsIdentify automation opportunities across infrastructure and support processesImplement AI-driven monitoring, analytics, predictive operations, and self-healing capabilitiesImprove operational efficiency and productivity through automation initiativesContinuous Improvement & TransformationLead infrastructure modernization and digital transformation programsImplement best practices in observability, monitoring, reliability engineering, and cloud operationsSupport cloud migration and hybrid infrastructure transformation initiativesDrive process optimization and continuous service improvementVendor & Financial ManagementManage technology vendors, service providers, and support partnersParticipate in budgeting, forecasting, and cost optimization initiativesEnsure optimal utilization of infrastructure assets and service contractsRequired QualificationsEducationBachelor's Degree in:Computer ScienceInformation TechnologyEngineeringRelated disciplineExperienceMinimum 15+ years of experience in IT Infrastructure and Network OperationsMinimum 5+ years in leadership or managerial roles managing large infrastructure teamsProven experience managing enterprise-scale and mission-critical environmentsExperience working within Managed Services or large enterprise customer environments is mandatoryTechnical SkillsNetwork TechnologiesCisco Campus & Data Center SolutionsHuawei Campus & Data Center SolutionsLAN, WAN, Wi-Fi, SD-WAN TechnologiesNetwork Design, Deployment, and OperationsSecurity TechnologiesFortinet Security SolutionsCisco Security TechnologiesFirewallsAccess ControlNetwork SegmentationDisaster Recovery & Business Continuity PlanningCloud & Data CenterMicrosoft Azure InfrastructureHybrid Cloud EnvironmentsOn-Premises Data Center OperationsInfrastructure Monitoring & Capacity ManagementOperations & Service ManagementITIL FrameworkIncident ManagementProblem ManagementChange ManagementSLA/KPI GovernanceOperational ReportingService Delivery ManagementAutomation & AIInfrastructure AutomationAIOps (AI-Driven Operations)Generative AI SolutionsAgentic AI SolutionsPredictive AnalyticsSelf-Healing InfrastructureKey CompetenciesCustomer & Stakeholder ManagementService Delivery ManagementOperational GovernanceStrategic PlanningTeam Leadership & MentoringCommunication & Presentation SkillsProblem Solving & Decision MakingAI-Driven Innovation MindsetContinuous Improvement & Transformation LeadershipPreferred Candidate ProfileStrong hands-on experience with Cisco, Huawei, and Fortinet technologiesProven track record managing enterprise network and infrastructure operationsExperience supporting large-scale customers across Saudi Arabia, GCC, and Middle East environmentsStrong leadership, customer management, and service delivery expertiseExperience driving automation, cloud adoption, AIOps, and infrastructure transformation initiativesStrong understanding of AI-enabled infrastructure operations and modern enterprise technology landscapesMust HaveStrong experience with Cisco, Huawei, and Fortinet technologiesProven track record managing enterprise network and infrastructure operationsExperience supporting large-scale customers within GCC/Middle East environmentsStrong leadership, customer management, and service delivery backgroundExperience driving automation, cloud adoption, and infrastructure transformation initiatives