Senior Officer Billing Support

Job Code : 6258Position Title : Senior Officer Billing SupportExperience : 5 yrsLocation : Abu DhabiLanguage : EnglishEducation : Bachelor s DegreeResponsibilitiesCustomer SupportCustomer liaison for High Value accounts.Professional and courteous customer services with customers and internal stakeholders.Document actions, minutes and specifics relating to meetings attended with customers and capture in the CRM same day.Escalate customer concerns including the issues, the reasons, the justifications and offer options for consideration if applicable.Assisting management in presenting to customers key messaging and objectives on a per case.Approach the customer for further information relating to the contract detailsMaintaining accurate corporate customer recordsReceive and process all new customer contracts within the ERP and the CRM system. Determine the contract start, service start and end dates.