Senior Officer CRM-Digital Banking Group

Required Skill Set:Team building, interpersonal and communication skillsAnalytical skills and multi-tasking skillsAbility to work under pressure

Job Responsibilities

Assist in Oversee the implementation of CRM software, customization, and integration with other systemPlay a supporting role in coordination with other stakeholders’/business teams in implementation of CRM SystemsMonitor and coordinate with vendor and ITG team for the resolution of post cutover issues. Monitor the solution performance and evaluate whether the new system/solution is meeting the desire expectations with coordination of relevant business team. Identify the gaps/missing features/none functional items of the project deliverables for their rectifications Initiate the system handing over activity from vendors to ITG and assist team to meet all desire expectations. Assist line manager for any associated taskAct as a back-up of peer Senior Officer to perform associated tasksAny other task assigned by Line Management

Location: LahoreQualification:Bachelor’s degree or equivalent professional qualification from a reputed university.Experience: Preferably 1 to 2 years' experience in relevant field.