Senior Officer, Customer Engagement (Emiratization)

Experience: Up to 2 years (Banking experience preferred)Emiratization Role

Key Responsibilities

Deliver exceptional customer service and ensure a positive customer experience across all touchpoints.Handle customer inquiries, requests, and complaints in a timely and professional manner.Build and maintain strong relationships with customers to enhance engagement and loyalty.Promote and cross-sell relevant banking products and services based on customer needs.Support customers with account-related services, digital banking solutions, and general banking information.Ensure compliance with bank policies, procedures, and regulatory requirements.Accurately maintain customer records and update relevant systems.Coordinate with internal departments to resolve customer issues efficiently.Achieve service quality standards and contribute to branch/team performance targets.Identify opportunities to improve customer satisfaction and operational efficiency.

Requirements

Bachelor's degree in Business Administration, Finance, Banking, or a related field.Up to 2 years of experience in customer service, customer engagement, or a similar role.Banking experience is preferred.Strong communication and interpersonal skills.Customer-focused mindset with excellent problem-solving abilities.Proficiency in Microsoft Office applications.Ability to work in a fast-paced environment and manage multiple priorities.