Senior Officer – Customer Readiness & Change Management (Emirati Talent)

Key Responsibilities:Coordinate and document all activities under the Customer Impact & Readiness Calendar.Collect, structure, and translate technical or operational updates into clear impact summaries and key messages for distribution.Facilitate readiness calls, briefings, and updates between impacted teams to ensure shared understanding and alignment.Track dependencies and ensure that the responsible owners deliver their part of the communication and readiness materials.Support internal awareness and adoption campaigns by coordinating with relevant business and marketing teams.Monitor post-change readiness and adoption outcomes, escalating gaps or unclear ownership to the Lead.Maintain a single source of truth for customer-impacting releases, downtimes, and communications.Ensure consistent version control, timely updates, and accessibility of change communication to all relevant teams.Support structured review and documentation for post-change lessons learned and improvement actions.Work Experience3 – 4 years’ experience in change coordination, readiness, or enterprise communication roles within banking or large organizations.Education:Degree in Communications, Business, or Operations.