Senior Officer L1 Optimization

Monitoring of OSS KPIs related to accessibility, retention ability, mobility, and quality to meet targets assigned to the department.Responsible for PTA, GCSS & L3 Customer Complaints Analysis & Resolution.Performing Inter Operator Drive Test Benchmarks to evaluate network standings and develop necessary insight for assurance of competitive edge.Responsible for Consistent Audits of parameters and features for related discrepancy identification and rectification.Responsible for PTA DT Compliance & Visits.