Senior Officer - Trade Customer Services (Emirati Talent)

Key Responsibilities:To ensure thorough checking of all the customer transactions received for processing.To check if documents are missing and require clarifications for any modality within the transaction documents.To provide High level of customer service delivery.To be able to do Joint calls with business for Trade customers and understand their issues.To prepare Call Report and required action Plan as concurred.To provide Proactive Management with business and TPC for implementation for the action required.Close Coordination with customers and bonding with TPC for premium service delivery.Obtain feedback from the customer for trade and business for further improvementTo prepare / manage the required MIS reports for effective monitoring.Ensure delivery and accuracy of transactions processed, receipt of reports and reporting’s made as per agreed Service Level Agreements.To ensure complete filing of records at all times for easy retrieval from the archives.To ensure business confidentiality of products and processesAll the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.Work Experience:Minimum 3-4years banking experience.Education:Minimum Bachelor's Degree