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Senior/Operations Executive, APAC

Hearts On Fire · Hong Kong, Hong Kong SAR

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Roles & Responsibilities:Regional Operations & Business Support (70%)Consolidate and prepare regional retail performance reports and business updates for management review.Support preparation of monthly business reviews, management presentations, and Executive Committee (ExCo) materials for the Asia Pacific region.Coordinate regional retail and operational projects, monitor progress, and track follow-up actions to ensure timely execution.Organize and coordinate APAC leadership meetings, including meeting logistics, agenda preparation, minutes, and action tracking.Facilitate cross-functional communication and follow up on strategic initiatives across Retail, Marketing, Merchandising, Finance, HR, and other business functions.Maintain and manage the regional business calendar, ensuring visibility of key business activities, milestones, and deadlines.Partner closely with the Commercial Controller on regional business planning, reporting cycles, budgeting activities, and operational reviews.Prepare presentations, dashboards, reports, and analysis to support decision-making by APAC leadership.Executive & Administrative Support (30%)Manage the EVP's calendar, travel arrangements, and expense claim submissions.Provide office administration support in partnership with the Office Administration Manager to ensure smooth office operations.Coordinate employee engagement activities and initiatives in collaboration with the Human Resources team.Organize and coordinate training sessions, workshops, town halls, and leadership meetings.Support company events, internal activities, and regional conferences.Arrange logistics for leadership visits, market visits, and store tours across the region.Maintain filing systems, records, and administrative documentation in an organized manner.Perform other administrative and operational duties as assigned.Job Requirement/Experience/Personal Attributes:Bachelor's degree or above. 5-7 years of relevant experience in operations, business support, executive support, or project coordination. Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP), PowerPoint, and Word. Knowledge of Power BI, SAP, Oracle, or other retail/business systems is an advantage. Strong analytical skills and comfortable working with data, reports, and business performance metrics. Detail-oriented, organized, and able to manage multiple priorities effectively. Mature, proactive, and service-oriented with a strong sense of ownership. Excellent communication and stakeholder management skills. Commercially aware and comfortable supporting senior leadership. Fluent in spoken and written English and Mandarin; Cantonese is an advantage. Able to work independently in a fast-paced environment while maintaining confidentiality and professionalism.