Senior Operations Executive

Location: ColomboJob Type : Full TimeRole OverviewOur client is a fast-growing luxury hospitality and villa management company delivering premium guest experiences across Sri Lanka and the region.We are seeking a highly organized, service-driven, and proactive Senior Operations Executive / Team Leader to oversee end-to-end villa operations, ensuring seamless guest experiences and world-class service standards across a portfolio of luxury properties.This is an excellent opportunity for hospitality professionals who are passionate about luxury service, operational excellence, guest relations, and team leadership in a dynamic, fast-paced environment.Key ResponsibilitiesOversee daily villa operations ensuring premium standards in cleanliness, maintenance, and guest readinessManage end-to-end guest journey including pre-arrival planning, in-stay service, and post-departure follow-upsAct as the primary contact for guests and property owners, ensuring smooth communication and service deliveryHandle guest requests, complaints, and escalations with a proactive, solution-oriented approachConduct regular property inspections to maintain luxury hospitality standardsCoordinate housekeeping, maintenance, security, and operational teams for smooth daily executionLiaise with vendors, suppliers, and service providers to ensure timely and high-quality service deliveryMonitor operational performance and support continuous process improvementMaintain operational records, reports, and assist in budget and cost control managementUse property management systems (PMS) and digital tools for efficient operations trackingRequirementsMinimum 2 years of experience in hotel operations, villa operations, hospitality management, guest relationsExperience in team coordination or supervisory roles will be an advantageStrong understanding of luxury hospitality standards and guest experience managementExcellent communication, interpersonal, and customer service skillsStrong organizational and multitasking abilities with attention to detailAbility to work under pressure in a fast-paced operational environmentProficiency in English and Sinhala (additional languages will be an advantage)Familiarity with property management systems and Microsoft Office toolsIf interested, please share your CV via careers@talentstudio.io