Senior Operations Manager

About the position:The Senior Operations Manager leads, optimizes, and governs end-to-end maritime operations across thebusiness. The role is both strategic and hands-on, ensuring operational excellence from voyage planningthrough post-voyage settlement while providing leadership, guidance, and escalation support to OperationsManagers and cross-functional teams.The position is critical to stakeholder management, risk mitigation, financial performance, and continuousimprovement, and aligns operations closely with the Chartering, Control, Legal and Technical teams.Key Responsibilities1. Strategic Voyage Oversight & ExecutionProvide senior oversight of voyage planning, execution, and completion, ensuring consistency with commercial strategy and contractual obligations.Enhance voyage, loading, and discharge instructions issued to vessels and agents.Agency appointments via DA-Desk, including approval of pre- & final payments.Initiate negotiations on agency fees and port-related expenses to drive cost efficiency.Act as the primary escalation point for complex operational issues involving captains, customers,brokers, and agents.2. Operational Performance & OptimizationPartner with the Chartering team to drive proactive operational interventions that enhance voyageoutcomes and profitability.Provide guidance to Masters and Operations team on optimized stowage, loading, and cargooperations.Oversee vessel performance monitoring (speed and consumption), ensuring corrective actions aretaken and claims are handled, settled or pursued, when required.Analysing vessel performance data and converting it into practical insights that support cost control,fuel efficiency improvements, claims defence, and management reporting.Champion continuous improvement initiatives across operational processes and systems.3. Financial Control & Commercial AlignmentEnsure timely and accurate preparation and settlement of freight, hire, and T/C invoices incoordination with the Control team.Maintain senior accountability for compliance with Charter Party and Bill of Lading terms,particularly freight and hire payment provisions.Oversee the issuance, review, and acceptance of Letters of Indemnity (LOIs), ensuring risk exposureis managed appropriately.4. Risk Management, Claims & InsuranceProvide senior oversight of bunker procurement decisions and fuel management in coordinationwith the Chartering team.Ensure appropriate insurance coverage is in place for voyages, including war risk and other specialcircumstances.Lead and oversee operational claims related to vessels and cargo, working closely with Legal andinsurers to achieve favourable outcomes.5. Compliance, Governance & DocumentationEnsure full compliance of Bills of Lading with Voyage Charter Party and T/C contracts.Maintain governance over operational reporting, including daily itinerary updates and P&L trackingin Next Voyage.Coordinate at senior level with Technical Superintendents on surveys, hull cleanings, andoperational readiness.6. Leadership, Reporting & Stakeholder EngagementActively participate in weekly operations meetings, setting priorities and driving accountability.Represent Operations in meetings with agents, vendors, senior stakeholders, and project groups.Provide mentoring, performance feedback, and operational guidance to Operations Managers andteam members.Act as a role model for professional conduct, decision-making, and cross-functional collaboration.7. Culture, Ethics & Team DevelopmentUphold the highest standards of integrity, transparency, and compliance.Promote Tomini’s values, reputation, and service standards across all professional interactions.Foster a collaborative, high-performance culture focused on accountability, learning, and operational excellence.