Senior Operations Manager

The Senior Operations Manager will help to oversee fulfillment operations by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.Essential Responsibilities:Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.Drive forecasting and data analysis to enhance decision-making and resource allocation.Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.Ensure compliance with health, safety, and regulatory requirements.Spearhead process improvements to increase efficiency and scalability in warehouse operations.Additional Responsibilities:As assigned by the Director of FulfillmentSpecific Knowledge, Skills and Abilities:Proven leadership in managing teams and handling complex projects.Strong analytical skills with proficiency in data analysis, forecasting, and KPI metrics reporting.Six Sigma Green/Black Belt certification and a strong understanding of Lean principles.Data-driven mindset with experience in developing analytics and labor metrics.Strong problem-solving skills and ability to translate data insights into actionable strategies.Exceptional leadership and team management abilities.Excellent communication and presentation skills.Ability to collaborate and build partnerships with cross-functional teams.Education, Experience and Licenses:Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.8-10 years of Senior management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.Six Sigma Green/Black Belt certificationPhysical Environment/Occupational Risks:Extended periods of standing/walking