Senior Operations Manager

About NOVEXTRANOVEXTRA Academy is the educational and innovation division of NOVEXTRA Technology Limited. Our mission is to empower individuals and businesses through knowledge, artificial intelligence and practical digital skills.Role OverviewWe are seeking an experienced and highly organised Senior Operations Manager to oversee the day-to-day operations of NOVEXTRA Academy.The successful candidate will provide strategic and operational leadership, supervise team members, coordinate departmental activities and ensure effective execution of organisational objectives.Key Responsibilities1. Provide overall operational leadership and supervision of the Academy team.2. Supervise staff, coordinators, volunteers and other assigned personnel.3. Coordinate departmental activities and ensure effective collaboration.4. Monitor individual and departmental performance against established KPIs.5. Ensure accountability, productivity and timely delivery of assignments.6. Develop and implement operational procedures and reporting systems.7. Coordinate internal meetings, performance reviews and operational briefings.8. Identify operational challenges and recommend practical solutions.9. Prepare regular operational reports for the CEO.10. Ensure Management directives, policies and decisions are properly implemented.Requirements- Bachelor's degree in Business Administration, Management, Operations Management or a related discipline.- Minimum of 5 years' relevant professional experience.- Demonstrated experience managing teams and coordinating organisational operations.- Strong leadership, communication and interpersonal skills.- Excellent organisational and problem-solving abilities.- Experience with project management and productivity tools.- Ability to manage remote teams and coordinate distributed personnel.- Strong reporting, accountability and decision-making skills.Ideal CandidateThe ideal candidate must be proactive, disciplined, strategic, accountable and capable of managing people while maintaining high operational standards.Reporting LineReports directly to the CEO/Management of NOVEXTRA Technology Limited.ApplicationInterested candidates should submit their CV and a brief cover letter outlining their relevant experience in operations management and team leadership.