Senior Operations Manager for Insurance Account in MOA

In a world full of average, Concentrix stands out. To achieve extraordinary results for our clients, we’re disrupting the professional services market. We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. We are looking for a Senior Operations Manager that shares this mind-set.Make that bold move today! Join Concentrix as a Senior Operations Manager!What you needMust have at least 2 years SOM experience handling BFSI accountsMust be willing to work on-site in PasayStrong analytical, problem solving and general troubleshooting skillsAbility to communicate technical issues in non-technical termsAble provide customer and technical support to customers through inbound phone, chat and email requestsWhat will you be doing?Review and analyze program performance to determine program needsApprove personnel activities concerning hiring, training, development and performance managementProvide written performance appraisalsAct when necessary as a problem solving escalation point for Supervisors and front line RAsMeet forecasted or budgeted financial targets including occupancy and bill-to-pay percentageIdentify and oversees program/problem resolutionMaximize potential of subordinates through coaching, development and effective performance management methodsTrack client issues and maintains client correspondence and issue resolutionSupport Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved