Job Title: Senior Operations Manager Account: Technology and Consumer ElectronicsRequirement:Strong operations leadership experience, client management skills, technical support background, excellent stakeholder management, analytical and problem-solving capabilities, and experience leading large teams in a technology or customer support environment.Engineering, IT, or related technical educational backgrounds are highly preferred.Key skills & knowledge:Minimum 5+ years operations leadership experience in BPO / service deliveryProven end-to-end P&L ownership, including budgeting, forecasting, and margin managementStrong understanding of cost drivers: Headcount modeling Shrinkage and productivity Attrition, hiring velocity, and ramp costsDemonstrated strategic decision-making beyond daily executionAbility to clearly explain financial impact of operational actionsStrong executive presence and client-facing leadershipHighly data-driven, outcome-oriented, and accountable for financial and business results