Senior Operations Manager | US Life Insurance Operations | Taguig (Onsite)
Confidential · Taguig, National Capital Region, Philippines
Apply & track with Apply EdgeLead Enterprise Insurance Operations. Drive Performance. Shape the Future.We are seeking an experienced Senior Operations Manager to lead a high-performing US Life Insurance operations organization supporting Life Insurance servicing, policy administration, customer service, and claims-related functions.This is an opportunity for a strategic and results-driven operations leader with a proven track record in US Life Insurance contact center and operations environments. The ideal candidate brings deep industry expertise, strong people leadership capabilities, and a passion for driving operational excellence, client satisfaction, and business transformation.If you have successfully led large-scale teams supporting US Life Insurance customers and policyholders, we'd love to hear from you.Work Setup📍 Location: Taguig City, Metro Manila 🏢 Work Arrangement: 100% Onsite 🕒 Full-time Leadership RoleCandidates must be willing to work onsite in Taguig City.What You'll DoAs the leader of a critical US Life Insurance operations function, you will be responsible for driving operational performance, customer experience, employee engagement, and business outcomes.Key ResponsibilitiesLead end-to-end operations supporting US Life Insurance customer service, policy servicing, and claims-related functions.Drive operational excellence across productivity, quality, compliance, customer satisfaction, and service-level metrics.Develop and execute strategies that support business growth, performance improvement, and operational scalability.Analyze operational data and trends to identify opportunities for optimization and innovation.Lead continuous improvement and transformation initiatives that enhance efficiency and customer experience.Partner with internal and external stakeholders to achieve organizational objectives.Coach, mentor, and develop leaders while fostering a culture of accountability and excellence.Ensure operational targets are consistently achieved while maintaining high-quality customer service.Manage multiple priorities in a fast-paced, performance-driven environment.Required Qualifications✅ Minimum 8 years of leadership experience in insurance operations, BPO, contact center, customer service, or shared services environments.✅ Minimum 3 years of voice operations experience supporting US Life Insurance programs (Required).✅ Proven leadership experience managing customer service or contact center operations with direct accountability for business performance, service delivery, and operational metrics.✅ Hands-on experience supporting US Life Insurance operations, including one or more of the following:Life Insurance Customer ServicePolicy AdministrationPolicy ServicingLife Insurance ClaimsBenefits Administration✅ Demonstrated success leading large teams and multiple layers of leadership.✅ Strong analytical, problem-solving, and decision-making skills.✅ Proven ability to drive operational excellence, employee engagement, and continuous improvement initiatives.✅ Strong stakeholder management and executive communication skills.✅ Bachelor's Degree preferred but not required.✅ Must be willing to work onsite in Taguig City.Preferred BackgroundApplicants with experience in the following will be highly preferred:US Life Insurance OperationsLife Insurance Contact Center OperationsLife Insurance Customer ServiceLife Insurance Claims AdministrationPolicy Servicing and Policy AdministrationDisability and Benefits OperationsInsurance BPO LeadershipWhy Join This Opportunity?Lead a large-scale US Life Insurance operation with significant organizational impact.Drive business transformation and operational excellence initiatives.Partner with senior leaders and stakeholders to influence strategy and performance.Develop future leaders within a growing organization.Take ownership of key customer experience and operational outcomes.Join a high-performance environment that values leadership, innovation, and results.Ready for Your Next Leadership Challenge?If you're an experienced operations leader with a strong background in US Life Insurance operations and customer service leadership, we invite you to apply and explore this opportunity.