Senior Order Manager

Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.Want to work with highly motivated individuals on high-performance teams? Join WWT today!Brief OverviewA Senior Order Manager is responsible for owning and managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires an advanced working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to analyze data, troubleshoot and resolve complex issues, and the ability to influence and direct cross-functional teams and activities that ensure the successful and timely delivery of orders. Senior Order Managers also apply a continuous improvement mindset to make recommendations on process and/or system enhancements, as well as, take an active role in the implementation. Senior Order Managers also ensure best practices are followed within the organization and during new program onboarding. Senior Order Managers take a lead role in building and maintaining high-performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and outcomes. Senior Order Managers are required to take a proactive, detailed, and timely approach to communication and help identify and mitigate risk early to prevent customer-impacting issues.

Job Responsibilities

Owns the entire lifecycle of a WWT Order from creation to final product delivery to the customer, which includes transactional inputs. This level of order management requires deep system and supply chain knowledge, as well as the ownership of strategically troubleshooting and resolving complex order related issuesActing as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.Creating and maintaining accurate order-related data/information in WWT's ERP systems.Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans both individually and through their team(s).Leading cross-functional accountability throughout WWT Supply ChainCreating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI's, and contractual agreements are satisfied.Leading direct customer interaction to provide updates, data-driven insights, and communicate risksDrive a continuous improvement mindset to enhance current processes and achieve operational excellence.Responsible for the successful onboarding of new customers to ensure customer delight, and operational effectiveness.Leading the training and skills development of other employees within the teamOverseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.,QualificationsBachelor's Degree Business, Supply Chain Management or related field required.3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment. 3+ years in customer facing experience.Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.)Previous experience using ExcelKnowledge, Skills, And AbilitiesEnjoys tackling new challenges and seizing the opportunity to deliver results through hard workEfficiently and effectively communicates information to promote collaboration and HPT (High Performing Team)Able to convey ideas clearly and succinctly through written communicationPersistent and determined in the face of adversityEffectively manages their time to deliver work efficientlyAlways applies a customer service mindset and strives to deliver customer delightDemonstrates effective prioritization skills in an environment with many competing demandsApplies superior critical thinking skills to identify solutions to difficult problemsComfortable and effective in presenting to and closely working with senior leadershipNaturally takes the lead in challenging circumstances and provides needed direction even on unpopular issuesProficiently establishes and continuously improves processes to deliver optimal organizational valueDemonstrates ability to work independently on routine assignmentsAbility to demonstrate a work ethic consistent with WWT's Core ValuesDemonstrated ability to work independently on routine assignmentsAbility to demonstrate a work ethic consistent with WWT's Core ValuesThis position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delightThe nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands.Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)This role will be expected to work in an open-office environment with desk sharing/hoteling practicesTravel between our Maryland Heights, MO and Edwardsville, IL locations is commonLicenses and CertificationsAPICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferredPhysical DemandsSitting: FrequentlyStanding: ConstantlyWalking: FrequentlyStooping, kneeling, crouching: FrequentlyReaching 30" to 72": ConstantlyEye/hand coordination: ConstantlyLifting (up to 50lbs): FrequentlyLifting Overhead: OccasionallyCarrying: FrequentlyTwisting/Turning: FrequentlyFine Motor Coordination (keying, labeling): OccasionallyFine Motor Coordination (pinch, tool use, stripping wire): FrequentlyFine Motor Coordination (pick & place small parts): ConstantlyGripping/Grasping: FrequentlyClimb (more than 2 steps): OccasionallyWorking EnvironmentWork near moving machinery: ConstantFumes or airborne particles: FrequentToxic or caustic chemicals: FrequentRisk of electrical shock: FrequentExtremes: heat (non-weather): OccasionalIs this role an individual contributor or does it have direct reports?Individual ContributorLevel of AutonomyWork is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $60,000-75,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount ProgramNote: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer