Senior Patient Conversion Lead

Build the Future of Patient Conversion at Symmetry Clinic.About SymmetrySymmetry is a rapidly growing rehabilitation and longevity clinic in Dubai focused on treating the root cause of pain and movement dysfunction rather than simply relieving symptoms. As we continue to grow, we are building our first dedicated Patient Conversion & Retention Department. This is a unique opportunity to become the founding leader of a commercial function that will directly influence patient experience, conversion performance, and business growth. This is not a traditional call center position. We are looking for an ambitious commercial professional who enjoys sales, understands customer psychology, loves building systems, and wants to create one of the strongest patient conversion departments in the healthcare industryPosition SummaryAs the Senior Patient Conversion Lead, you will be responsible for designing, building and continuously improving Symmetry's patient conversion system. Initially, you will personally manage patient communication, conversion, follow-up and retention while establishing the processes, standards and sales culture of the department. As the department grows, you will recruit, train and lead additional Patient Conversion Specialists. Your mission is simple: Ensure that no patient is lost due to poor communication, weak follow-up or an ineffective sales process.Key ResponsibilitiesPatient Conversion

• Convert consultations into treatment programs.
• Build trust with patients and guide them toward the most appropriate recovery solution.
• Understand patient concerns, identify pain points and confidently handle objections.
• Deliver exceptional patient communication throughout every stage of the patient journey.
• Achieve personal monthly conversion and revenue targets.Retention & Reactivation
• Contact patients who attended consultations but did not purchase treatment.
• Follow up with patients who postponed treatment.
• Re-engage inactive patients.
• Work with cancelled appointments, no-shows and patients who requested more time before making a decision.
• Understand why patients decided not to continue treatment.
• Collect valuable patient feedback.
• Build long-term relationships that increase retention and lifetime value.CRM Ownership
• Take full ownership of the patient conversion pipeline.
• Monitor CRM dashboards daily.
• Ensure every lead is followed up according to company standards.
• Maintain accurate CRM records.
• Track conversion metrics and identify bottlenecks.
• Prevent lead leakage.
• Monitor communication history across all patient touchpoints.Sales Process Development
• Develop and continuously improve sales scripts.
• Create WhatsApp communication templates.
• Improve patient communication standards.
• Develop structured follow-up sequences.
• Create communication strategies for newly launched treatment programs.
• Improve positioning and messaging for clinic services.Commercial Strategy
• Research market trends and competitor positioning.
• Identify Symmetry's competitive advantages.
• Develop compelling value propositions for new treatment programs.
• Suggest promotional campaigns and retention offers.
• Propose creative commercial ideas that improve patient conversion.
• Work closely with management to approve and launch new commercial initiatives.Team LeadershipAs the department expands, you will:
• Recruit Patient Conversion Specialists.
• Train new team members.
• Coach the team on communication and sales psychology.
• Monitor communication quality.
• Review recorded calls.
• Maintain department KPIs.
• Build a high-performance sales culture.CollaborationWork closely with:
• Operations Management
• Doctors
• Physiotherapists
• Reception Team
• Marketing Team to ensure a seamless patient journey from the first inquiry through long-term treatmentWhat We Are Looking ForWe are searching for someone who genuinely enjoys sales. Someone who is motivated by results. Someone who enjoys solving problems, improving systems and helping people make confident healthcare decisions.The ideal candidate is:
• Passionate about sales and communication
• Highly organised
• Commercially minded
• Results-driven
• Confident handling objections
• Comfortable working with KPIs
• Analytical and data-driven
• Self-motivated
• Curious and eager to improve
• Comfortable taking ownership
• Excited to build something from the ground up Healthcare experience is an advantage but is not required. Strong sales ability, communication skills and a willingness to learn are far more important.Required Skills
• Excellent communication skills
• Strong sales and negotiation abilities
• Knowledge of sales psychology
• CRM experience
• Follow-up and relationship management
• Analytical thinking
• Ability to identify commercial opportunities
• Ability to write and improve sales scripts
• Professional written communication for WhatsApp and digital channels
• Excellent English (spoken and written) Russian or Arabic is an advantage.Compensation
• High Performance Commission based on treatment programs sold
• Additional Monthly Performance Bonus based on department KPIs The commission structure will be provided separately as part of the Compensation Schedule. Top performers will have significant earning potential.Career GrowthThis is a leadership position with outstanding career development opportunities. As Symmetry expands, the successful candidate will have the opportunity to grow into:
• Head of Patient Conversion
• Commercial Manager
• Commercial DirectorWhy Join Symmetry?At Symmetry, we don't believe in simply selling treatments. We believe in helping patients make the right decision for their long-term health. You will have the opportunity to build an entire commercial department from the ground up, implement your own ideas, influence business strategy, and create meaningful impact for both patients and the company. If you are ambitious, passionate about sales, excited by challenges, and motivated by performance based rewards, we would love to meet you.