Senior Patient Sales Advisor

Senior Patient Sales Advisor / Future Team LeaderDental by Design – Hammersmith, London (On-Site)£35,000 - £40,000 Basic Salary + CommissionRealistic OTE £45,000 - £55,000+Convert Enquiries Into Patients. Help Build a Team. Grow With the Business.Dental by Design is a growing group of premium private dental clinics with ambitious expansion plans across London.We are looking for an experienced, highly professional Patient Sales Advisor to join our team and become a key part of our future growth.This is a telephone-based sales role focused on converting inbound enquiries into booked consultations. It is ideally suited to someone who enjoys speaking with people, understands how to build trust quickly, and is motivated by achieving results.Initially, this is a hands-on role where your primary responsibility will be speaking with prospective patients, managing enquiries, and maximising conversion rates. As the business grows, there will be genuine opportunities to progress into a Team Leader position and play a key role in building and developing a patient sales team.The OpportunityEvery enquiry represents a potential patient considering treatment that could significantly improve their confidence, health, or quality of life.The role requires someone who can communicate naturally and professionally, build rapport quickly, understand patient concerns, and confidently guide conversations towards booking consultations.This is not a hard-sell environment, but it is a results-focused role. Success requires consistency, resilience, excellent communication skills, and a genuine desire to help people make informed decisions.Key ResponsibilitiesHandling inbound enquiries from prospective patientsBuilding trust and rapport over the telephoneUnderstanding patient needs and motivationsConverting enquiries into booked consultationsFollowing up leads consistently and professionallyManaging a high volume of daily telephone conversationsMaintaining detailed and accurate CRM recordsWorking closely with clinical and operational teamsAchieving booking and conversion targetsContributing to the future growth of the patient sales functionThe ChallengesThis role is rewarding, but it is not easy.The successful candidate will spend much of their day on the telephone speaking with prospective patients. Not every enquiry will convert, and success requires resilience, consistency, and a positive attitude.Patients are often comparing multiple clinics, considering significant financial commitments, or feeling nervous about treatment. Building trust and maintaining enthusiasm throughout the day is essential.This role will suit someone who enjoys being measured on results and takes pride in delivering an outstanding patient experience while achieving strong conversion performance.Who We're Looking ForWe are seeking someone with proven experience in telephone-based sales, appointment conversion, treatment coordination, or patient consultation environments.Ideal backgrounds include:Private dental practicesAesthetic clinicsCosmetic surgery providersFertility clinicsPrivate healthcare organisationsTreatment Coordinator rolesPatient Advisor positionsPremium customer service environments with sales targetsYou will be:An exceptional communicator with outstanding spoken and written EnglishHighly confident and professional on the telephoneNaturally personable and able to build rapport quicklyCommercially aware and target-drivenOrganised and detail-focusedResilient and comfortable working in a results-oriented environmentAmbitious and interested in future leadership opportunitiesWhat This Role Is NotNot a receptionist positionNot a call-centre environmentNot cold callingNot recruitmentNot B2B salesNot a clinic administration roleWorking HoursFull-time permanent positionMonday to SaturdayAlternate Saturdays requiredDay off in lieu during Saturday-working weeks8-hour working day plus lunch breakClinic-based role in HammersmithSalary & Benefits£35,000 - £40,000 basic salary depending on experienceAttractive commission structureRealistic OTE £45,000 - £55,000+Genuine progression into Team Leader and management opportunitiesFull training providedModern, professional working environmentLong-term career development within a growing businessWhy Join Dental by Design?We are investing heavily in growth, marketing, and patient acquisition, creating a significant volume of opportunities for the right individual.This is an opportunity to join a business at an exciting stage of development, contribute directly to its success, and build a long-term career with genuine progression opportunities.If you enjoy working with people, thrive on achieving results, and want the opportunity to develop into a leadership role as the business grows, we would love to hear from you.