Senior Product Designer

Senior Product Designer (UX/UI)NeonNow | Hybrid (2 days in-office, 3 remote) | Sydney-basedWe’re looking for a Senior Product Designer to own design across our platform. NeonNow is an AI customer engagement platform built from four products: CX for voice and messaging in the contact centre, Outreach for SMS and email campaigns, Agentic for building AI agents without code, and IQ, the AI that runs underneath all of them. Sales, service and collections teams use them for most of the working day. We have never had a designer. Our Head of Product Development has done it so far, and there is a design system, a shared UI kit and Figma libraries to show for it. This is the role that takes it on properly. What you’ll do:Design features across all four products, from the first conversation about a problem to the version that shipsGrow the design system: more patterns, better documentation, answers for the harder screensImprove how our busiest screens work, the ones where a single interaction carries attributes, attached data, history and settingsSet up how design and engineering work together, including handover and a design check before releasePrototype, pair with engineers, and hold the line on qualityUse AI in your work where it actually helpsShape our agentic experiences as more of the product moves that way: how people build, configure and supervise AI agents, and how an agent shows its work back to them What you’ll bring:Around 5+ years designing B2B software, ideally in a small product teamStrength across the whole process, from early discovery to the final detailExperience growing a design system rather than only using oneConfidence with dense, data-heavy interfacesAI tools already in your day to day, including prototyping in codeGood judgement about what is worth doing now and what can wait Nice to have:Experience designing AI agent interfaces: conversational UI, prompt and instruction building, agent configuration, or showing a user what an agent did and whyWork on contact centres, telco, unified comms or CX platformsComfort writing or reading front-end code (HTML/CSS/React) to prototype and pair with engineersExperience standing up a design system from scratch Why NeonNow:We’re a fast-growing Aussie tech company building software that makes customer experience better. Design sits with product and engineering, you’ll work directly with the founders, and how design works here is still an open question. We’d like you to answer it. Send us a portfolio with a couple of projects you can talk through properly!Salary $140 - $150K plus ESOP options.